VICE PRESIDENT OF BEHAVIORAL HEALTH SERVICES Full Time/Part Time Regular Full Time Total Hours Per Week 35 From Salary $130,000 To Salary $135,000 Job Summary: The Vice President of Behavioral Health Services provides leadership and direct accountability for the clinical, administrative, operational, and financial performance of the Article 29-I Health Facility, Other Licensed Practitioner (OLP) services, and other assigned integrated behavioral health programs. The Vice President oversees all clinicians, clinical leaders, and Article 29-I administrative staff and is accountable for maintaining full client capacity, maximizing appropriate billing for Core and non-Core services, increasing service utilization and productivity, and achieving sustainable program growth. The Vice President establishes and enforces systems, protocols, procedures, staffing models, and performance expectations that convert referrals into timely services, support complete and accurate documentation and billing, strengthen regulatory compliance, and produce measurable clinical, operational, and financial outcomes for children, youth, and families. Duties & Responsibilities: - Direct the day-to-day clinical and administrative performance of Article 29-I, OLPs, and other assigned behavioral health services, with clear expectations for access, quality, productivity, utilization, documentation, billing, and client outcomes. - Lead, supervise, and hold accountable all clinical, administrative staff, and other assigned behavioral health personnel; establish measurable performance expectations and address performance gaps promptly. - Maintain program at approved client capacity by establishing referral, intake, outreach, scheduling, engagement, reassignment, and discharge processes that minimize vacancies, delays, missed opportunities, and avoidable case closures. - Maximize appropriate Medicaid and managed-care revenue by ensuring eligible Core and non-Core services are identified, scheduled, delivered, documented, authorized, and billed accurately and timely. - Establish productivity and utilization standards by discipline and service type; use weekly performance data to identify underutilized capacity and require specific corrective actions that increase billable service delivery. - Create and enforce an end-to-end revenue-cycle process that connects referral, eligibility, consent, authorization, service delivery, documentation, claim submission, denial follow-up, and payment reconciliation. - Partner with Finance and billing staff to resolve denied, rejected, delayed, or unbilled claims; identify root causes and implement permanent operational corrections that reduce lost revenue. - Implement and oversee standardized systems, protocols, procedures, dashboards, and management routines that produce consistent, efficient, compliant, and financially sustainable program operations. - Translate program data into action by reviewing census, referral conversion, service volume, productivity, utilization, documentation timeliness, billing, collections, denials, staffing, and clinical outcomes and assigning corrective actions with owners and completion dates. - Develop and execute growth strategies that expand service volume, strengthen referral pipelines, improve payer and community partnerships, and increase access to clinically appropriate Core and non-Core services. - Build staffing plans and clinician schedules around client demand, authorized capacity, productivity expectations, service mix, and revenue requirements; fill critical vacancies and realign staffing when capacity is underused. - Ensure new referrals are contacted, assessed, assigned, and scheduled within established program timeframes and that barriers to service initiation are resolved quickly. - Establish procedures for missed appointments, cancellations, rescheduling, disengagement, and outreach that improve attendance, continuity of care, and billable service completion. - Require complete, accurate, and timely clinical and administrative documentation in the EHR so that services are billable, auditable, and compliant before claims are submitted. - Ensure clinical services are evidence-based, trauma-informed, culturally responsive, family-centered, and delivered within professional scope-of-practice and supervision requirements. - Maintain continuous readiness for OMH, DOH, OCFS, Medicaid, HIPAA, and applicable licensing/accreditation reviews by implementing compliant practices, correcting deficiencies, and sustaining required documentation and controls. - Develop, approve, implement, and periodically test behavioral health policies, procedures, clinical protocols, workflows, and standards of practice; revise processes when data, audits, regulations, or operational results demonstrate a need for change. - Establish effective clinical supervision structures and verify that supervision occurs at the required frequency, addresses clinical risk and quality, and results in documented follow-through. - Direct responses to complex clinical cases, safety concerns, risk-management issues, and crises, ensuring timely escalation, intervention, documentation, and follow-up. - Lead Quality Improvement and performance-improvement initiatives that result in measurable gains in access, engagement, clinical quality, compliance, productivity, utilization, and financial performance. - Develop and manage behavioral health budgets, staffing allocations, contracts, and expenditures; implement corrective plans when revenue, expenses, productivity, or census deviate from budgeted expectations. - Strengthening integration among behavioral health, medical, nursing, foster care, care management, residential, educational, and community-based services so clients receive coordinated services and eligible service opportunities are not missed. - Represent the Agency with regulators, managed care organizations, hospitals, referral sources, community providers, and other stakeholders; develop partnerships that improve access, referrals, reimbursement, and program growth. - Identify and execute opportunities for program expansion, new services, grants, payer relationships, and innovative service models that are clinically sound, operationally feasible, and financially sustainable. - Provide senior leadership with concise performance reports that identify results, risks, barriers, corrective actions, and growth opportunities and demonstrate progress against established targets. - Build a culture of accountability, urgency, collaboration, service excellence, and continuous improvement in which leaders and staff understand how their work affects client outcomes, compliance, capacity, and revenue. - Perform other duties as assigned. Education & Experience - Master's degree in social work, Mental Health Counseling, Psychology, Marriage and Family Therapy, Nursing, Public Health, Healthcare Administration, or a related behavioral health field required. - New York State professional licensure appropriate to the role and scope of assigned clinical oversight required. - Minimum of seven (7) years of progressively responsible behavioral health leadership experience, including at least five (5) years in senior management or executive leadership. - Demonstrated experience leading Article 29-I, OLP, Medicaid-funded behavioral health, integrated healthcare, or comparable regulated clinical programs strongly preferred. - Demonstrated responsibility for clinical operations, revenue-cycle performance, productivity, utilization, budgets, regulatory compliance, and multidisciplinary teams required. - Experience in foster care, child welfare, children's behavioral health, or community-based services preferred. Physical Requirements: - Primarily work in office, clinical, and community-based behavioral health environments. - Occasional travel between Agency locations and attendance at community, payer, and regulatory meetings. - Prolonged periods of sitting at a desk and working on a computer. - Ability to communicate effectively with staff, clients, families, providers, payers, and regulatory agencies. - Ability to respond to urgent operational or clinical matters outside normal business hours as needed. - May be required to lift, up to 25 pounds.