The Role.Ascent is seeking a dynamic and results-driven Vice President of Loan Servicing to oversee the servicing operations for our commercial real estate loan portfolio. In this role, you will be responsible for managing day-to-day loan servicing activities, optimizing operational processes, and ensuring compliance with federal, state, and investor guidelines. You will lead a high-performing team, collaborate with key stakeholders, provide borrowers with high quality service, and leverage technology to enhance efficiency and deliver an exceptional customer experience.
The Work.- Oversee the servicing of commercial real estate loans, including monitoring loan performance, managing payments, and ensuring accurate documentation.
- Manage day-to-day operations such as payment processing, escrow management, investor reporting, and default management.
- Review and approve loan advances, payments, payoffs, construction loan draw requests, inspection reports, and other loan servicing activities.
- Build and maintain strong relationships with internal and external stakeholders, including investors, borrowers, regulators, and service providers
- Develop and implement strategic initiatives to optimize operations and enhance customer experience.
- Lead the loan servicing department, providing guidance, coaching, and mentorship to drive performance and achieve departmental goals.
- Collaborate with other departments, such as loan origination, underwriting, compliance, and asset management, to streamline processes and improve efficiency.
- Monitor and update loan servicing practices in response to evolving federal, state, investor guidelines, as well as internal company policies.
- Monitor key performance indicators (KPIs) to assess team performance and identify areas for improvement.
- Identify opportunities and oversee implementation of technological solutions that enhance servicing operations.
- Stay updated on industry trends, regulatory changes, and best practices in commercial and mortgage loan servicing, implementing changes as needed.
Your Skills and Experience.- Bachelor's degree in business, finance, related field or equivalent work experience.
- 10+ years of experience in commercial mortgage loan servicing with a minimum of 3 years in a leadership role.
- Expert level knowledge of mortgage servicing regulations and best practices.
- Demonstrated leadership ability with a track record of successfully leading and developing high-performing and highly motivated teams.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with employees, customers, and senior management.
- Proven analytical and problem-solving skills, with the ability to make sound decisions in a fast-paced environment.
- Detail-oriented with a commitment to accuracy and quality.
- Proficiency in loan servicing software and Microsoft Office suite.
The Pay.- Pay Range: $160,000 - $175,000 per year
- Bonus: 25% per year
The Work Environment- This role works on-site from Ascent's Encino office, Monday - Thursday (Fridays are work-from-home).
- Full-time, 40 hours per week; must be available for occasional overtime.
- Some nights and weekends required.
Our BenefitsWe offer a comprehensive benefits package designed to support your health, well-being, and work-life balance. Our benefits include five health plans, two dental plans, health savings and flexible spending accounts, vision coverage, a 401(k) plan, and other optional benefits from which to choose.
