Driving Life Sciences Growth:

• Lead strategic sales across the industry, engaging senior executives—particularly Heads of IT, Data, Finance, R&D, Supply Chain, and Commercial.

• Identify and influence key decision-makers across front, middle and back office functions to promote EXL’s Life Sciences analytics, digital, and AI-driven solutions.

• Achieve an annual growth rate of at least 30% across the industry, while maintaining a gross margin above 40%.

Strategic Account Expansion:

• Develop and execute multi-year growth strategies focused on expanding EXL’s Life Sciences portfolio across named accounts. 

• Uncover opportunities to extend services into new operational and research domains, including both competitive and sole-source deals.

• Collaborate closely with Account, Delivery, and Product teams to cross-sell and up-sell within client organizations.

Solutioning & Customization:

• Translate client pain points across R&D, regulatory, commercial, supply chain, and patient support into tailored technical and data solutions.

• Partner with EXL’s Product, Data Science, and Life Sciences Solutioning teams to co-create customized offerings.

• Lead solution design and contract negotiations, ensuring alignment on scope, deliverables, and commercial terms.

Account Leadership and Relationship Management:

• Serve as the strategic advisor and relationship owner for C-suite and functional leaders within client organizations.

• Map client strategic priorities, represent their perspective within EXL, and ensure alignment with EXL’s strategic roadmap.

• Participate in Monthly and Quarterly Business Reviews, emphasizing performance, innovation, and growth.

• Maintain detailed oversight of revenue, profitability, forecasts, and client satisfaction metrics.

Performance, Deal Origination, and Growth Leadership:

• Maintain a balanced pipeline of new opportunities across EXL solution set.

• Articulate business impact and measurable value realized by clients through EXL partnerships.

• Stay ahead of competitive dynamics in client accounts with clear differentiation strategies.

• Serve as an escalation point for client concerns and handle amendments or renewals of Statements of Work (SOWs).

Leadership and Team Development:

• Mentor and inspire client-facing teams to think strategically and deliver measurable business outcomes.

• Collaborate with peer leaders across EXL’s Strategic Client and Delivery teams to ensure seamless execution and long-term partnership success.

• 15+ years of Life Sciences industry experience in strategic sales, account management, or business development, with at least 5 years in leadership roles.

• Deep understanding of the pharmaceutical and/or medtech value chain—including R&D, supply chain and commercial.

• Demonstrated success in selling technology, analytics, digital transformation, data management, and/or BPO services to enterprise clients.