About the Role

We are hiring a Vice President of Client Management to lead our team, drive client success, and ensure satisfaction. The role requires strategic thinking, strong leadership, and a results-driven approach, with experience in scaling client management programs within fast-paced technology environments.

Responsibilities

• Developing and implementing client management strategy within the context of Alight's overall, long-term business strategy. Setting and leading deployment of long-term operating plans to achieve key business objectives.
• Building and leading a high-performing client management team, fostering a culture of accountability, collaboration, and continuous improvement.
• Acting as a liaison between clients and internal teams (e.g. product development, technical support) to address issues and resolve problems efficiently.
• Establishing key performance metrics and developing processes to track, measure, and report on customer success initiatives.
• Identifying and addressing any barriers to adoption or usage of Alight's product and services.
• Building successful, trusted relationships with key stakeholders at client organizations, from executives to end-users.
• Addressing customer needs, challenges, and opportunities to drive customer satisfaction and loyalty. Providing insights and feedback to drive product improvements and enhancements.
• Staying informed about industry best practices and trends, applying insights to continuously improve the customer success function.
• Analyzing customer data and usage patterns to identify at-risk customers and develop strategies to mitigate churn.
• Partnering with the commercial team to identify opportunities for upselling and cross-selling additional products or services. Developing and implementing strategies to drive customer retention, expansion, and renewal.

Requirements

• 8-10+ years of experience in client management, account management, or a related field, with at least 5 years in a leadership role
• Have bachelor's or equivalent experience with at least 5 years in client, broker, or account relationship management for complex, high-value portfolios.
• Have experience in Absence Management services and related business operations. This should include the ability to consult clients on industry trends, best practices, compliance, and legislative changes.
• Display excellent leadership, communication, and interpersonal skills.
• Have excellent analytical skills with the ability to translate data into actionable insights.
• Be a strategic thinker with the ability to develop and execute plans to achieve Alight objectives.
• Demonstrate passion for customer service and commitment to delivering exceptional customer experiences.
• Demonstrate ability to successfully lead in ambiguous and rapidly changing environments, balancing multiple priorities while driving high-quality outcomes and operational effectiveness.
• Display advanced solution-oriented mindset and change leadership capabilities. Demonstrate ability to identify opportunities, resolve complex issues, drive innovation, and maximize the value clients receive from products and services.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :
200,000.00 USD
Maximum :
225,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.