About the Role

The Vice President of Claim Operations is a strategic leader responsible for steering organizational strategies towards Leave Solutions Operational objectives. This executive oversees disability and absence management services, including appeals processing, quality audits, training, and performance management. The role demands an experienced executive with a track record in strategic planning, regulatory compliance, and financial optimization.

Responsibilities

• Developing and executing strategies for Claim Operations, inclusive of Absence, Disability, Workers' Compensation claims, training, quality, escalations and appeals. Ensures strategies are aligned with Alight's goals, focusing on key performance indicators, innovation, and efficiency.
• Leading, mentoring and inspiring colleagues & people leaders to exemplify Alight Values. Embraces Continuous Performance Management and ensures all colleagues have opportunity to learn and grow their careers.
• Leveraging technology, data & analytics, and process excellence to drive exceptional service, productivity, efficiency, and cost management.
• Monitoring leading indicators, trends, and performance outcomes, and developing strategies to achieve optimal results. Partnering closely with the reporting and analytics team to ensure key metrics are current.
• Embracing One Alight Approach in delivering exceptional cross-functional collaboration. Partnering with stakeholders to envision and implement promised results for the market and clients, focusing on duration management and employee and manager experience.
• Serving as a key liaison in managing relationships with Alight clients, brokers/agencies, and the sales team. Collaborating with internal teams such as product, sales support, account management, and implementation.
• Overseeing Claim Operations budget to meet corporate revenue objectives and implement risk mitigation strategies that comply with company policies and industry regulations. Preparing budget forecasts as well as periodic re-forecasts as required.
• Maintaining up-to-date knowledge of industry trends in integrated disability and absence management.
• Engaging in customer presentations and meetings with existing and prospective clients.
• Monitoring performance and communicating results to the Claim Operations leadership team and superiors.

Requirements

• Have bachelor's, MBA will be ideal.
• Possess minimum 15 years operations / service delivery experience within the absence, disability, benefits administration, or related field.
• 7+ years people leadership experience including minimum of 3 years as leader of leader. Able to recruit, manage and grow high performing teams.
• Demonstrate ability in developing and executing strategy, and in delivering operational excellence.
• Have performance improvement mindset and proven ability to leverage data & analytics to drive decision making and process improvement.
• Be able to develop business plans and financial models that support strategic objectives and priorities.
• Display exceptional leadership ability, able to achieve and maintain collaborative and highly productive relationships both within and outside Alight. Inspires and motivates teams.
• Have ability to motivate and inspire teams, and to maintain excellent colleague engagement.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :
200,000.00 USD
Maximum :
225,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.