Reporting to the COO, this executive leader designs and drives the organization's enterprise-wide approach to change-ensuring initiatives across service lines and shared services are aligned, scalable, and built for lasting impact. You'll partner closely with senior leaders to prioritize and sequence critical initiatives, balancing strategy with operational reality so the organization can adapt without disrupting the quality of care.
As a trusted advisor, you'll influence enterprise decision-making by assessing risk, readiness, and adoption-guiding leaders through complex transformation across clinical, operational, and corporate functions. Through governance, collaboration, and leadership development, you will strengthen organizational agility and ensure change translates into meaningful, sustainable outcomes for teams and the communities they serve.
This is a high-impact role for a strategic, forward-thinking leader who thrives on shaping how an organization grows, adapts, and delivers on its mission.
Hiring Range: $200k -$240k
OVERVIEW OF POSITION:The Vice President, Enterprise Change Management is responsible for defining and leading the organization's enterprise-wide change strategy in support of ESSC's mission, operational effectiveness, and long-term organizational sustainability. Reporting to the Chief Operating Officer, this executive role ensures the organization has a disciplined, scalable approach to leading changes across service lines and shared services in a complex healthcare and nonprofit environment.This position has enterprise-wide scope and accountability and partners with executive, operational, and service line leaders to align change priorities with strategic objectives, workforce capacity, business readiness, and the needs of the communities served. The role helps shape how major initiatives are sequenced, governed, and implemented so the organization can absorb change effectively while maintaining continuity of services, quality, compliance, and support for frontline teams.The Vice President serves as a strategic advisor to senior leadership on change implications, enterprise risk, stakeholder readiness, and adoption strategy across clinical, operational, administrative, and support functions. While the role may oversee a small internal team, its impact is achieved primarily through enterprise influence, governance, and the mobilization of leaders and resources embedded across the service lines. This role is accountable for strengthening organizational agility, building leadership capability, and ensuring change efforts translate into sustained outcomes for associates, leaders, and the people and communities the organization serves. In all responsibilities, the position demonstrates a strong commitment to ESSC's mission and values by supporting a high-quality, person-centered service environment.ESSENTIAL FUNCTIONS:- Defines and leads the enterprise change management strategy, framework, standards, and governance model to support organizational priorities, transformation efforts, regulatory expectations, and long-term sustainability.
- Ensures activities, strategies, and initiatives within the scope of the role are carried out in compliance with applicable laws, regulations, accreditation standards, and organizational policies and procedures.
- Advises executive leadership on change-related risks, interdependencies, sequencing, readiness, and organizational capacity to improve strategic decision-making and execution across diverse service lines and support functions.
- Establishes enterprise governance and portfolio oversight mechanisms that help leaders prioritize initiatives, mitigate change saturation, and align resources to the highest-value efforts while protecting service continuity and workforce capacity.
- Promotes sound fiscal stewardship in enterprise change planning by helping leaders align initiative sequencing, resource deployment, and implementation approaches with organizational priorities, budget considerations, and long-term sustainability.
- Serves as the executive leader for enterprise change management, partnering with senior leaders to shape large-scale transformation, operating model evolution, and complex cross-functional initiatives affecting care delivery, support services, systems, and administrative operations.
- Influences service line and functional leaders to embed change leadership, local ownership, and accountability into initiative planning and execution across varied operational settings and workforce groups.
- Ensures enterprise change efforts are guided by a consistent approach while remaining practical, scalable, and responsive to the realities of frontline service delivery, mission commitments, and community impact.
- Leads enterprise approaches for assessing readiness, stakeholder impacts, and change risks associated with major strategic, operational, process, system, and organizational initiatives.
- Guides the development of integrated change strategies that support adoption, role clarity, communication, leader engagement, training, reinforcement, and sustainment for both frontline and shared services teams.
- Defines and monitor meaningful enterprise measures of adoption, readiness, and effectiveness to evaluate whether change efforts are delivering intended operational, workforce, compliance, and mission outcomes.
- Builds enterprise change capability by coaching executives and leaders, developing practical tools and playbooks, and establishing scalable approaches that strengthen change leadership across the organization.
- Develops and sustains networks of change champions and business partners embedded within the service lines to extend capacity and support local execution.
- Advances the organization's overall change maturity by promoting disciplined practices, shared accountability, and a people-centered approach that supports resilience, adaptability, and long-term mission success.
- Partners with operations, people services, IT, finance, compliance, quality, and other enterprise functions to integrate change management into strategic initiatives, process redesign, digital transformation, and organizational change.
- Ensures enterprise initiatives balance strategic intent with execution realities, so changes are coordinated, sustainable, and positioned to deliver lasting value for the workforce, the organization, and the communities served.
EDUCATION:- Bachelor's degree in organizational development, business administration, psychology, or a related field or relevant experience.
- Prosci® Change Management Certification, ADKAR, or equivalent.
EXPERIENCE:- 15+ years of progressive leadership experience in change management, transformation, organizational effectiveness, operations, or a related field, including significant executive-level responsibility.
- Demonstrated success leading enterprise-wide transformation or change initiatives across multiple business units, functions, or service lines in complex, matrixed organizations.
- Experience advising senior executives and operating effectively in highly matrixed organizations where results are achieved primarily through influence and cross-functional partnership.
- Strong working knowledge of structured change methodologies and the ability to apply them strategically based on business priorities, operational realities, workforce needs, and organizational readiness.
- Experience assessing enterprise readiness, managing large-scale stakeholder impacts, addressing resistance, and measuring adoption and sustainment outcomes.
Preferred- Executive leadership experience in healthcare, human services, nonprofit, or other complex, mission-driven environments.
- Experience supporting enterprise operating model changes, regulatory or compliance-sensitive initiatives, digital or system transformation, and cross-functional strategic initiatives.
- Experience building organizational change capability through executive coaching, leadership development, and enterprise change champion models.
NUMBER OF DIRECT REPORTS: 1-3; may lead a small team while providing enterprise leadership through service line resources and embedded change champions.
KNOWLEDGE, SKILLS, ABILITIES:- Deep knowledge of change management principles, methodologies, and tools, including readiness, stakeholder engagement, communications, training, and sustainment.
- Strong executive presence and the ability to influence leaders and teams across a highly matrixed organization.
- Ability to build trust, align diverse stakeholders, and drive accountability without relying primarily on direct reporting relationships.
- Excellent strategic thinking, facilitation, communication, and problem-solving skills.
- Strong business and operational acumen with the ability to translate enterprise priorities into practical, actionable change plans in complex service delivery environments.
- Understanding of the operational, workforce, and compliance considerations that influence change in healthcare, nonprofit, or other mission-driven organizations.
- Capability to analyze data, monitor adoption metrics, and use insights to strengthen execution and outcomes.
- Ability to manage competing priorities and support multiple enterprise initiatives simultaneously.
- Ability to travel locally with reliable transportation, maintain driving record in compliance with Transportation Safety Standards; have and maintain proper auto insurance and vehicle registration.
- Must pass all drug testing required by ESSC.
PHYSICAL REQUIREMENTS IN ACCORDANCE WITH ADA:Occasional/Up to 30 lbs.
Occasional/Up to 3 hours per day.
Constant/ Up to 8 hours per day.
Occasional/Up to 3 hours per day.
Occasional travel may be required for meetings, conferences, trainings, and other business-related events.
- Repetitive Motion/Activity:
Keyboard activity, telephone use, writing.
Ability to view computer monitor and read newsprint.
The working environment is generally favorable. Lighting and temperatures are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
