JM Smucker Company

Vice President, Customer Logistics

JM Smucker Company • $150K — $180K *
Orrville, OH 44667In-Person
Transportation
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required; MBA preferred
  • 15+ years of experience in customer service or supply chain
  • Consumer products industry experience with major retailers
  • Proven track record in organizational design for service improvements
  • Experience with advanced ERP and supply chain systems
  • Financial acumen to improve company cash flow
  • Strong leadership and communication skills
  • Experience managing large teams through technology-driven change

Responsibilities

  • Build and enhance relationships with senior supply chain executives
  • Own customer segmentation approach for service level execution
  • Oversee the order flow cycle and ensure adequate staff for processing
  • Ensure adherence to order to cash policies and implement cost to serve programs
  • Identify service issues and coordinate with supply chain functions for resolution
  • Analyze payment issues, providing insights to Sales and Finance
  • Develop and execute a technology roadmap for Customer Logistics

Benefits

  • Hybrid work arrangement with on-site presence required
  • Opportunity to drive significant supply chain transformation
  • Role at the intersection of customer service and supply chain innovation
  • Engagement with senior level stakeholders and major retail partners
  • Focus on continuous improvement and customer-centric initiatives
Full Job Description
Your Opportunity as the Vice President, Customer Logistics

Reporting to the SVP, Operations & Supply Chain, the VP, Customer Logistics ensures the delivery of customer service and the end-to-end order to cash process in a balanced, cost-effective manner. This individual will have responsibility as the face of the Smucker supply chain to our internal and external commercial partners. This individual will also have responsibility for delivering against Customer Logistics initiatives and supporting our on-going continuous improvement / transformation work.

The VP, Customer Logistics will also have strategic responsibility to partner with internal and external constituents to define the future requirements of our supply chain to deliver against the needs of eCommerce and multi-channel retailers. This individual will be charged with coordinating the execution of changes to our supply chain when needed to ensure service prioritization and innovative customer supply chain offerings.

Location: Orrville, OH Corporate Offices

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

In this role you will:

  • Build / Enhance key customer relationships, particularly with senior level supply chain executives, ensuring supply chain joint business plan models are in place at top growth accounts
  • Own customer segmentation approach while balancing appropriate service level execution across key business units, product groups and go to market strategies.
  • Oversees and monitors the order and flow of all incoming orders throughout the cycle. Ensures adequate staff for daily business processing of orders, deductions, and invoices (cash application)
  • Ensures internal and external adherence to order to cash policies and implementation of cost to serve programs.
  • Identifies issues in service and works with other supply chain functions (IBP, transportation, warehousing, Sales, CCB) to resolve the issues in a timely manner
  • Identifies longer term service and cost improvement opportunities with key customers. Works with sales and customers to scope and resource the initiatives for joint benefit
  • Analyzes payment issues and deductions for root cause and makes recommendations for trends to Sales and Finance
  • Develops, implements, and reports key performance indicators based on Smucker and customers' shared objectives
  • Develop and execute a Customer Logistics technology roadmap, inclusive of driving consensus on approach, scope, timing, and prioritization with IS and the broader supply chain team
  • Ensures effective technology utilization for downstream inventory analysis within key retailers and distributor networks. Ensure appropriate inventory signals are maintained internally and externally for key customer accounts.
  • Develops customer service organization as a team/capability and as individuals
  • Stay current with industry / customer trends such as eCommerce, develop & modify supply chain model as needed to ensure on-going support


What we are looking for:

Minimum Requirements:
  • Bachelor's Degree (MBA preferred)
  • 15+ years' experience in customer service and/or supply chain
  • Experience in the consumer products industry working with major national retailers and commerce companies
  • Experience developing / shaping organizational design to maximize both service improvements and for driving overall supply chain productivity
  • Experience implementing and leveraging advanced ERP/order management and complementary supply chain systems
  • Financial savvy with the ability to ultimately drive improvement in overall company cash flow
  • Expertise with project management and process improvement
  • Strong leadership, teaming, and positioning skills
  • Strong communication skills, both written and verbal
  • Excellent people and decision-making skills
  • Experience managing large teams through significant technology-driven change including change management
  • Commercial experience and/or solid understanding of go-to-market approach
  • Up to 15% required travel


#LI-JW1

#LI-Hybrid

About JM Smucker Company

J.M. Smucker Company manufactures and supplies spreads, warm beverages, sweeteners, condiments, decorating syrups, and milk products.

JM Smucker Company Careers

There has never been a more exciting time to explore the job opportunities at JM Smucker Company, a leader in the food industry known for its strong values and commitment to quality. As we continue to grow, we invite you to join our team of professionals, where innovation and leadership thrive. Work You’ll Do Join JM Smucker Company’s dynamic team to help drive growth and innovation in one of the most respected companies in the food sector. At JM Smucker, we are dedicated to transforming our business while upholding our unique culture of integrity and responsibility. Lead in a Unique Market Position At JM Smucker Company, you will find yourself at the crossroads of consumer needs and cutting-edge solutions. With a focus on diversity and professional development, we empower our employees to lead and innovate within the industry. Engage with a Skilled Team of Professionals Collaborate with over 7,000 dedicated employees who bring their skills and passion to our teams every day. At JM Smucker, we believe in nurturing talent through comprehensive training and development programs, ensuring that every team member can achieve their career goals. Introducing the JM Smucker Leadership and Innovation Initiative We are committed to fostering leadership and innovation across all levels of our company. This initiative is designed to support our employees in mastering their professional journey through continuous learning and leadership opportunities. Do Innovative Work Be part of a company that is as committed to innovation as it is to producing high-quality products. At JM Smucker Company, you will work on projects that challenge the status quo and push the boundaries of what is possible in the food industry. Be Part of a Great Team Experience a culture that values teamwork, leadership, and diversity. Our teams are made up of individuals from various backgrounds, working together to achieve common goals and drive success in the industry. Future-Proof Your Career With JM Smucker Company, your career is in good hands. We offer a variety of job opportunities, from internships to full-time positions, each accompanied by competitive benefits and the chance for growth. Whether you are just starting out or looking to advance your career, JM Smucker provides the resources and support to help you succeed. Explore Discover how our commitment to innovation leads to superior products and services: [Explore Our Innovations] Read more about how our teams are pioneering new techniques and flavors in the food industry. The JM Smucker Company Difference Our commitment to quality, innovation, and diversity sets us apart in the food industry. We believe that our employees are our greatest asset, and we are dedicated to their growth and development. Stay Connected Join Our Team Search open positions that match your skills and interests. We are always looking for passionate, creative, and driven individuals to join our team. [SEARCH JM SMUCKER JOBS] Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. [READ CAREERS BLOG] Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JM Smucker Company. [SUBSCRIBE FOR JOB ALERTS]
Learn more about JM Smucker Company
Size
14,000 employees
Market Cap
$16.9 billion
Industry
Food & Beverages
Net Income
$955.6 million
Founded
1897
5 Year Trend
+1.6%
Revenue
$8.1 billion
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at JM Smucker Company

More Transportation Jobs

Find similar Vice President, Customer Logistics jobs:

NationwideOrrville, OH