Job Description:About the Role:Dow Jones Energy (DJE) is seeking a visionary, growth-oriented leader to shape and scale a world-class customer service, sales operations, and commercial analytics organization. In this high-impact role, you will serve as a strategic cornerstone of the DJE commercial operation, ensuring our global sales teams are equipped to consistently exceed monthly, quarterly, and annual targets.
Our mission is to deliver an unparalleled customer experience, ensuring seamless satisfaction from a client's very first interaction with Dow Jones Energy through years of successful renewals. You will report directly to the Head of Strategy & Operations for Dow Jones Energy.
You Will:- Spearhead the evolution of our global customer service organization into a proactive, 24/7/365 customer success engine
- Drive efficiency, eliminate friction, and maintain the critical infrastructure that empowers our commercial teams to win
- Champion a data-driven culture by delivering the robust forecasting, performance reviews, and actionable intelligence needed to guide executive decision-making
- Partner closely with Commercial Product Management and Billing teams to ensure tech stack alignment matches fast-paced business requirements
- Collaborate directly with the Head of Sales to align operational strategy with revenue goals
- Ensure Dow Jones Energy is working in lockstep with the broader Dow Jones commercial and billing ecosystem
You Have:- At least 15 years' progressive leadership experience in commercial operations, sales operations, and customer service environments
- Proven track record of managing and developing multi-disciplinary, global teams
- Deep familiarity with CRM and ERP enterprise tools, specifically Salesforce and SAP
- Strong capability in commercial data analysis, forecasting, and revenue operations metrics
Our Benefits- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle programs & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Learn more about all our US benefits
#LI-Hybrid
Business Area:Dow Jones - Energy
Job Category:Sales
Union Status:Non-Union role
Base Pay Range: $265,000 - $315,000
We're committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate's experience, skills, location, and other relevant factors.
For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.
For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.
