We're seeking a future team member for the role of Vice President, Client Service to join our Client Services team. This role is located in New York , Boston, Lake Mary, Everett or Pittsburgh. In this role, you'll make an impact in the following ways: • Develop a deep understanding of our client's business, operating model and technology strategy • Deliver exceptional service aligned to clients' needs and expectations across BNY's product and services offering • Act as the central point of escalation across Operations, Technology and service delivery • Cultivate a deep relationship and appreciation for what drives our clients' service requirements • Facilitate communication across our clients' organization (e.g., industry news, regulatory and BNY change, product evolution) • Maintain a culture of continuous service improvement across all products and services • Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities • Deliver operational analytics, insights, and transparency into service performance • Guide service evolution based on client requirements and changing operating model • Drive quality client experience and service through thought leadership based on client feedback and our in-depth service knowledge and expertise • Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions • Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future To be successful in this role, you will need to have: • Proven experience working with large, complex client accounts and resolving critical, non-routine client issues. • Acquire deep knowledge of products and services across multiple lines of business and geographies. • Excellent communication skills and the ability to build and maintain relationships with senior client and business leaders. To be successful in this role, we're seeking the following: • Bachelor's degree or the equivalent combination of education and experience is required • 7-10 years minimum related work experience preferred • Experience in an operational area and/or client services preferred Proven ability to resolve complex or non-routine client issues or inquiries and contribute to business development efforts Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.