Job Summary
The VibeIQ Specialist will support the implementation, configuration, adoption, and optimization of the VibeIQ application. This role will serve as a subject matter expert, partnering with stakeholders to deliver successful implementations, provide ongoing support, and drive continuous improvements. The ideal candidate will have experience with the VibeIQ platform and a strong understanding of retail, fashion, consumer goods, assortment planning, or merchandising environments.
Key Responsibilities
• Lead all phases of VibeIQ implementation, including requirements gathering, solution design, configuration, testing, training, go-live, and post-go-live support.
• Provide application support and troubleshoot issues to ensure optimal system performance and user satisfaction.
• Monitor post-implementation success by tracking key performance indicators (KPIs), gathering user feedback, and supporting user adoption.
• Optimize system configurations based on business needs and operational feedback.
• Serve as a subject matter expert for VibeIQ product capabilities and best practices.
• Collaborate with business stakeholders to understand requirements and recommend effective solutions.
• Work closely with product management and engineering teams to communicate client feedback and recommend product enhancements.
• Support continuous improvement initiatives to maximize platform value and business outcomes.
Required Qualifications
• Hands-on experience working with the VibeIQ application.
• Experience providing application support and troubleshooting technical or functional issues.
• Bachelor's degree in Business, Supply Chain, Fashion Merchandising, Design, or a related field, or equivalent practical experience.
• Experience within retail, fashion, consumer goods, assortment planning, merchandising, or related business domains.
• Experience leading or supporting software implementation projects.
• Strong analytical, problem-solving, and communication skills.
• Ability to collaborate effectively with cross-functional teams and business stakeholders.
• Experience conducting user training and supporting change management initiatives.
Preferred Qualifications
• Experience with assortment planning, merchandising, or retail technology platforms.
• Experience working directly with product management and engineering teams.
• Experience supporting post-go-live optimization and user adoption initiatives.
• Knowledge of KPI tracking, reporting, and business process improvement methodologies.
