Salary : $105,786.72 - $128,581.44 Annually
Location : Throughout the County of Santa Clara, CA
Job Type: Full-Time
Job Number: 26-V1N-C
Department: Social Services Agency - AO
Division: Veteran Services Office
Opening Date: 09/25/2026
Closing Date: 10/9/2026 11:59 PM Pacific
Bargaining Unit: 92

Description
Under direction, to coordinate and supervise service functions of the Veteran Services Office and supervise staff who provide assistance to veterans, their dependents, and/or their surviving spouses with obtaining the benefits provided by Federal, State, and local sources.

Typical Tasks
The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

• Interviews, hires, supervises, trains, and evaluates the work of assigned Veteran Services Representatives and other support staff;

• Onboards and provides training to newly hired Veteran Services Representatives;

• Determines training needs and researches, creates, develops, and conducts training programs;

• Develops and administers goals and timelines;

• Provides assistance to the Veteran Services Representatives regarding Veteran benefit claims;

• Provides verbal and written instructions and reference materials to staff;

• Assists Veterans, their dependents, and/or surviving spouses in obtaining Federal, State, and local benefits, establishing their rights related to filing claims for benefits;

• Confirms eligibility criteria and develops claims related to Veteran benefits, such as pensions, compensation, insurance, rehabilitation, education, hospitalization, medical care, and burial and presents evidence to prove Veteran's disabilities before the U.S. Department of Veterans Affairs (VA);

• Secures documentary evidence, such as military, medical, birth, marriage, and divorce records, affidavits, discharges, birth certificates, death certificates, certificates of naturalization, medical reports, and other types of evidence in support of applications and/or claims for Veterans and eligible clients;

• Prepares and submits appeals to relevant Federal, State, or local agencies and organizations who are processing Veterans' benefit claims, when justified, in cases where a claim is denied;

• Reviews Veteran claims and awards of related benefits;

• Provides guidance and information about military programs, including their correlation to VA benefits and programs, such as Survivor Benefit Plan, Retirement Pay, Reserve Component service and retirements, and deployment related matters (orders, pay and entitlements, and related matters);

• Conducts administrative case management, including recording all customer interactions and claims activities by preparing case file notes and by conducting electronic records management;

• Makes field call visits to homes, hospitals, and other agencies, as needed;

• Participates and assists in public outreach events, provides information about Veteran Services, and conducts Veteran Services Briefings;

• Creates, maintains, and analyzes statistical reports;

• Attends mandatory in-service trainings and conferences;

• Assists with answering phones and greeting the public, as needed;

• May be assigned as a Disaster Service Worker (DSW), as required*;

• Performs other related duties, as required.

Employment Standards
Sufficient education, training, and experience to demonstrate the ability to perform the above tasks, plus the possession and direct application of the following knowledge and abilities:
Training and Experience Note: The required knowledge and abilities are attained through the possession of a high school diploma or equivalent;

and

Three (3) years of full-time experience determining eligibility for veterans' benefits, plus one (1) year of supervisory and/or lead experience. Lead or supervisory experience may be inclusive with determining eligibility for veterans' benefits experience requirement or separate.
Special Requirements

• Possession of a United States Department of Veterans Affairs accreditation via California Department of Veterans Affairs (CDVA) exam pursuant to Title 38, Code of Federal Regulations (CFR), 14.629 at the time of appointment and maintain for the duration of employment in this classification or vacate the position.

• Successfully pass the Live Scan background check prior to appointment;

• Obtain a United States Department of Veterans Affairs automated systems access (requires a successful federal background investigation, successful national agency check, and sponsorship by the California Department of Veterans Affairs) within the first eighteen (18) months of employment and maintain for the duration of employment in this classification or vacate the position.

• Ability to travel to alternate locations in the course of work. If driving, possession of a valid California driver's license prior to appointment and the ability to qualify for and maintain a County driver authorization.

• Veterans and Veteran members of the National Association of County Veterans Service Officers (NACVSO) are preferred. Applicants claiming Veteran's preference at time of application must present copy of DD214, which demonstrates an honorable discharge.

• *As a condition of employment, pursuant to California Government Code Sections 3100-3109 and Local Ordinance, all County of Santa Clara employees are designated Disaster Service Workers (DSWs), including extra help. A DSW is required to complete all assigned DSW-related training, and in the event of an emergency, return to work as ordered.

Knowledge of:

• Federal, State, and local legislation and regulations relating to Veterans;

• Principles and techniques of supervision and training;

• The organization and procedures of the U.S. Department of Veterans Affairs and the State of California's Department of Veterans' Affairs (VA);

• Basic medical terminology and medical conditions related to VA Benefits and military service;

• Post-Traumatic Stress Disorder and other mental health disorders and how to interact and assist individuals with these disabilities;

• Community resources available to Veterans;

• Principal sources of information important in completing Veterans' claims;

• Understanding of the military service branches, military programs and protocols, military service requirements for both active duty and reserve components, and knowledge of military records, awards, and discharge documents;

• Types of benefits available to Veterans, as well as Federal, State, and local rules and regulations applicable to Veterans' rights and benefit programs;

• Claims and appeals practices and procedures;

• Interviewing techniques;

• Standard office procedures and practices;

• English usage, style, grammar, punctuation, and spelling;

• Common computer systems and applications.

Ability to:

• Prioritize, plan, organize, direct, and assign work;

• Supervise, train, evaluate, and discipline staff;

• Interpret laws, rules, and regulations, and advise clients accordingly;

• Understand the types of benefits available to Veterans, as well as Federal, State, and local rules and regulations applicable to Veterans' rights and benefit programs;

• Clearly and understandably communicate to Veterans, their dependents, and/or their surviving spouses the factors that determine eligibility for benefits and programs;

• Work in a high stress environment, potentially with unhoused and incarcerated Veterans;

• Conduct independent research about military service, benefit eligibility, medical conditions, causes of death, and their relation to Veteran benefits;

• Interview effectively;

• Multi-task on different projects simultaneously;

• Prepare or assist clients with the preparation and processing of appropriate Veterans' benefits claim forms, correspondence, and appeals;

• Work in a team environment;

• Communicate effectively, both orally and in writing, with people of diverse backgrounds and cultures;

• Establish and maintain effective working relationships with those contacted in the course of work, at all levels, including colleagues, the public, and representatives of other agencies;

• Use computer systems and applications.

The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays. Learn more

The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the with the bargaining unit applicable to the job classification.

In addition to the amazing perks above, the County also offers the additional benefits below.

Retirement Benefits
The County offers robust retirement plans including a (similar to the private sector's 401(k) plan) and the In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being.

Health Flexible Spending Account
The empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA.

Dependent Care Assistance Program (DCAP)
The enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the , an employer-funded DCAP, for employees with annual income under $120,000.

Life and AD&D
The County offers life and disability benefits including , Insurance, These benefits ensure financial security and income support when you and your family need it most.

Employee Assistance Program (EAP)
The County prioritizes employee mental health and well-being and offers a top-tier through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial/legal services, personal coaching, child and elder care referrals, and comprehensive crisis support.

Employee Wellness
The offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey.

Education Reimbursement
A generous program is available, including Education Reimbursement for employees seeking additional training and professional development.

NOTE: Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.

Click here to access all Memoranda of Understanding and most recent Summary of Changes.
01

Please answer the following questions. Completion of the following supplemental questions is REQUIRED and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. A response of "see resume" or "see application" will deem your application incomplete. Include a detailed description of your work experience in the following format for EACH employer referenced, in each answer:
a) Employer name(s)
b) Job title(s)
c) Start/end dates of employment
d) Total hours worked per week
e) Description of task(s) performedDo you understand the requirement to provide complete answers in order to determine relevant experience for each area in question?

• Yes
• No

02

What is your Santa Clara County Employee ID number? If you do not have a Santa Clara County Employee ID number, type "N/A".
03

Have you been on a re-employment list with the County of Santa Clara within the last eight years?

• Yes
• No

04

Please answer the following questions. Your answers should be as complete as possible; a response of "see resume" or "see application" may result in your application being rejected.Include a detailed description of your work experience in the following format for EACH employer referenced, in each answer:a) Employer name(s)b) Job title(s)c) Start/end dates of employmentd) Total hours worked per weeke) Description of task(s) performedDo you understand the requ