Wave

Vertical Account Manager, Spectrum Business

Wave • $70K — $95K *
San Antonio, TX 78228In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High school diploma or equivalent (GED)
  • Account management experience in healthcare or related field
  • Understanding of HIPAA and compliance requirements
  • Ability to meet a monthly revenue quota of $3,000
  • Experience managing around 300 named accounts
  • Proficiency with ICOMS/CSG or similar billing systems
  • Strong communication skills in English

Responsibilities

  • Manage relationships with healthcare enterprise accounts for satisfaction and retention
  • Meet or exceed monthly sales quotas by nurturing relationships and identifying new opportunities
  • Conduct face-to-face meetings to assess client needs and present solutions
  • Serve as a customer advocate to resolve issues and maintain service standards
  • Maintain accurate client information in internal databases
  • Establish procedures to support accounts and assist collections
  • Stay updated on service pricing and processes through training sessions

Benefits

  • Office-based role with travel to customer locations
  • Flexibility in handling client issues with a customer-first approach
  • Opportunity to enhance knowledge through training programs
  • Involvement in regular account reviews and meetings
  • Potential to work within a collaborative team environment
Full Job Description
Job Summary

Looking for a role where your account management expertise supports the growth and satisfaction of healthcare clients? As a Vertical Account Manager, Healthcare at Spectrum Business, you will proactively manage day-to-day relationships with enterprise healthcare accounts, protect and grow revenues and identify new sales opportunities. Your dedication will help clients achieve their goals and reinforce Spectrum's reputation for trusted solutions in the healthcare market.

Responsibilities

How You Will Make an Impact
  • Proactively manage an assigned module of healthcare enterprise accounts, ensuring client satisfaction and retention
  • Meet or exceed monthly revenue and sales quotas by nurturing relationships, securing renewals and identifying new opportunities within assigned accounts
  • Conduct regular face-to-face meetings and account reviews to assess needs, present solutions and secure additional business
  • Serve as a customer advocate, interfacing with Spectrum departments to resolve issues, answer questions and maintain high service standards
  • Maintain and update internal databases with accurate client information and contract details for regulatory tracking as needed
  • Establish and monitor internal procedures to support assigned accounts and assist with collections when necessary
  • Stay informed about service pricing, processes and promotions by completing required training sessions
  • Attend sales meetings and training programs to enhance knowledge and skills

Working Conditions
  • Office-based role with significant travel required to customer locations, including travel during inclement weather using a reliable personal vehicle


Qualifications

What You Will Bring to Spectrum

Required Qualifications

Education
  • High school diploma or equivalent from an accredited organization (GED)

Experience
  • Account management experience in healthcare or related field

Skills
  • Read, write, speak and understand English
  • Thorough understanding of HIPAA and compliance requirements
  • Proven ability to meet a $3,000 monthly revenue quota
  • Experience managing around 300 named accounts as an account manager
  • Proficiency with ICOMS/CSG or other billing systems
  • Strong verbal, written and interpersonal communication skills
  • Ability to travel up to 30 percent of the time to assigned territories
  • Valid and active State driver's license with safe driving record

Preferred Qualifications

Education
  • Bachelor's degree in a business-related field or equivalent combination of education, training and experience

Experience
  • 5+ years of strategic account sales or account management experience
  • 5+ years of experience with advanced voice and data networking (PRI, SIP, LAN, WAN)
  • 5+ years of strategic account management in healthcare verticals such as pharmaceutical sales, surgical representative or hospital account management

Skills
  • Experience as a successful internal "hunter" in sales or telesales
  • Salesforce proficiency
  • Aptitude for learning Spectrum's product suite
  • Industry knowledge and strong attitude
  • Proficiency in Microsoft Word, Excel and PowerPoint

About Wave

Wave is a Canadian financial services company that provides accounting, invoicing, and payment processing software for small businesses. The company was founded in 2010 by Kirk Simpson and James Lochrie. Wave's software is used by over 4 million small businesses around the world. In 2019, the company was acquired by H&R Block for $405 million. Wave is headquartered in Toronto, Canada.
Learn more about Wave
Size
200 employees
Industry
Finance & Insurance
Founded
2011
* Ladders Estimates

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