Job Description Summary:The Vendor Success Manager builds relationships with our vendors (Solution or Technology) as a trusted advisor within Modernizing Medicine, ensuring they are enabled for a productive partnership. Maximizing opportunities to accelerate the revenue generated from partner channels, leading the onboarding initiative through relationship management. The Vendor Success Manager is cross-functional in leading the initiatives to support the vendor relationship, working strongly with sales, marketing, operations, technology, and finance.
Role & Responsibilities:- Own implementation phase through onboarding, training, executive sponsored meetings and goal/ KPI setting
- Collaborate with internal teams through onboarding integration to create a strong foundation for partnership
- Leverage Partner operational and CSAT data to track performance while proactively engaging with Vendors to maintain momentum and course correct as required
- Track KPIs such as velocity of implementation, lead generation by vendor, revenue generated, vendor retention and satisfaction rate, residual reports
- Build trusted relationships with key stakeholders within Modernizing Medicine and the Vendor organization to facilitate all areas of support directly related to Vendor Growth
- Review the progress of Vendor Growth and ensure that milestones and KPIs are met, and that Vendors are successful
- Drive revenue by cross selling services
- Introduce, demonstrate, and sell new products and services to the partner community
- Be responsible for the retention of vendors and recognition of at-risk characteristics and red flags
- Be able to identify potential in accounts by studying current business, evaluating additional needs of our vendors and analyzing opportunities
- Create and execute action plans on behalf of the vendor to engage appropriate cross functional teams to contribute to development, integration efforts, marketing, and channel (services) sales
- Host training and webinars to get vendor sales teams up to speed on Modernizing Medicine product and service offerings
- Work with Business Development managers to provide support by way of collateral resources, training support, etc
Skills & Requirements:- Bachelor's Degree required; Business, Technology, or related area preferred
- Project Management experience preferred
- 3+ years working in a experience in professional services, management consulting, customer success, business development, or another client-facing role
- 2+ years experience creating, building, and managing vendor relationships or related experience preferred
- Experience with Modernizing Medicine Solutions or EHR/PM Preferred
- Experience providing technical and configuration assistance
- Proven innovative thinker who is able to blend technology and business strategy
- Experience building and maintaining strong relationships with a diverse set of internal and partner stakeholders including alliance, sales marketing, operations, finance, & legal
- Ability to negotiate skillfully in tough situations; have a "win win" philosophy
- Highly motivated and comfortable acting in an independent capacity
ModMed Benefits Highlight: At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
United States- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
