Qualifications

• Minimum 5 years of vendor management experience in an enterprise environment
• Skilled in defining KPIs, SLAs, and OLAs with custom reporting dashboards
• Proven experience in establishing a new vendor management program
• Strong analytical abilities for assessing vendor performance metrics
• Preferred experience in Wireless Telecom or with BSS vendors
• Excellent communication and leadership skills for cross-functional collaboration
• Knowledgeable in contract lifecycle management and vendor risk processes
• Proficient with vendor management and business intelligence tools
• Hybrid work schedule, requiring onsite presence 3 days a week.

Responsibilities

• Manage vendor relationships for BSS providers in wholesale functions
• Track and report on KPIs, SLAs, and OLAs for vendor performance
• Identify inefficiencies in metrics and propose new KPIs
• Collaborate with product, IT, operations, and business teams to align vendor performance
• Oversee compliance, financial reconciliations, and risk management
• Maintain communication with vendors through meetings and performance reviews
• Drive continuous improvement of vendor performance metrics and compliance
• Lead initiatives involving cross-functional teams and stakeholders
• Utilize vendor management tools to monitor performance data.

Benefits

• Hybrid work schedule with 3 days onsite in the office
• Opportunity to influence business operations within a growing program
• Possibility for professional development in vendor management
• Access to cross-functional collaboration with various departments
• Involvement in key initiatives that enhance vendor performance and contract compliance.