The position at a glance

We are seeking an experienced and detail-oriented Vendor Management Officer to oversee and manage relationships with our external US benefits vendors and internal stakeholders.

In detail

The team members are responsible of the following activities:

In this role, you will be responsible for ensuring high performance, compliance, cost-efficiency, and alignment of all US benefit vendors with our organizational goals. This includes vendors supporting health & welfare plans, retirement programs, wellbeing services, and any other outsourced benefit-related services.
• Serve as the primary point of contact and relationship manager for all external US benefit vendors, including health insurance, retirement plan providers, wellness platforms, and voluntary benefits.
• Lead vendor negotiation, onboarding, and renewal processes in collaboration with internal stakeholders and procurement/legal teams.
• Establish and manage performance metrics (SLAs and KPIs) to ensure vendors meet contractual obligations and deliver high-quality service.
• Monitor vendor compliance with regulatory and contractual requirements, including HIPAA, ERISA, ACA, and other applicable laws.
• Collaborate with internal stakeholders to ensure vendors are responding to due diligence questionnaires and IT questionnaires timely.
• Conduct regular business reviews with vendors to assess performance, data risk requirements, resolve issues, and identify opportunities for improvement.
• Meet regularly with U.S. Benefits Department team members, including the Head of U.S. Benefits, to discuss outstanding vendor issues and status of deliverables.
• Maintain thorough documentation of vendor contracts, amendments, and service agreements.

Staff supervision/ Organizational Structure:

This role will have a dual reporting structure reporting into the Head of US Benefits and the Head of HR Vendor Management

The strengths and skills that will help you succeed

• Bachelor's degree in Human Resources, Business Administration, or related field.
• Professional working proficiency in English *
• 5+ years of experience in vendor management, with at least 2 years focused on US vendors
• In-depth knowledge of vendor sourcing, contract negotiation, and compliance, and data privacy regulations.
• Strong project management skills with the ability to manage multiple vendors and initiatives simultaneously.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical skills and attention to detail.
• Familiarity with RFP and vendor evaluation processes.

*Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Professional working proficiency in English language is required.

What's in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What you need to know

• We will review candidates as they apply, so don't wait to submit your application;