The Vendor Management Analyst (based on experience can be filled as level II or III) is responsible for creation, execution, and maintenance of vendor and contract relationships. This role owns the Vendor Management relationship and contract process from initiation to termination. The Vendor Management Analyst will also be responsible for developing and maintaining business relationships with key vendor partners and responsible for collaborating with all areas of NJM to ensure that vendors are effectively managed, and contracts are fully leveraged.

This is a Hybrid role. You must be able to work in the West Trenton office 3 days per week with the opportunity to work from home 2 days per week.

Essential Duties and Responsibilities:

Essential functions of this job are listed below in order of priority. Reasonable accommodation may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.

• Provide management and oversight of vendors' overall performance, contractual compliance adherence to service level agreements and report back to management. Utilizing the contract management system, create and maintain an inventory of all assigned vendors, which includes contract purpose, contract price, current contract owner and vendor's service level agreements. Work with Law and Regulation on the creation and renewal of existing contracts which includes tracking contract termination notification dates and terms for contracts and ensure that NJM is positioned to renegotiate contract terms or terminate.
• Manage the evaluation, selection, transition, and monitoring of contractual agreements of vendors and coordinate contracts and other legal agreements for the department.
• Be engaged on vendor assessments/selection for new products and service offerings; work with management to negotiate service level agreements, performance/quality metrics and contractual obligations.
• Perform ongoing vendor management activities which include:
  • Resolve vendor problems related to quality, performance, and service level agreements. Escalate to management if SLAs are not met.
  • Coordinate status meetings between NJM and Vendor Partners including review of performance tracking measures and results and status of open issues.
  • Work with Information Security to perform an annual Risk Assessment for strategic vendor partners, this includes assessment of currency of escrowed software, review of SOC reports, Business Continuity and Disaster Recovery plan and testing results, incident response and data breach response reports, and written information security program.
  • Conduct verification of financial stability to include review of annual financial statements, cash flow statements and any open litigation. Verification of monthly invoices and submittal for payment.
• Provide leadership and oversight into vendor project activities to minimize interference with business operations. This includes initial review of project management work products, including charter, project plan, schedule, milestones, risk assessment, change management and escalation process.

Required Qualifications: Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.

• Demonstrate comprehensive understanding of vendor management life cycle.
• Ability to review and understand contracts and insurance requirements.
• 8 or more years of experience with vendor management, contracting, business process improvements, project management and analytical techniques and practices.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
• Active listening, excellent verbal and written communication skills; strong presentation skills; influencing negotiations acumen.
• Professional demeanor: demonstrate independent judgement, ability to communicate with all levels of management and relationship building skills to manage business relationships with vendors.
• Demonstrates good critical thinking, ability to analyze problems and strategize for better solutions; detail-oriented and proactive.
• Strong project management skills with the ability to execute on multiple projects concurrently.
• Able to work independently with minimal supervision.
• High school diploma or GED

Preferred Qualifications:

• A bachelor's degree in business management, Vendor Relations or related field;
• Insurance industry experience preferred
• Insurance claims experience is a plus

This role can be filled as a level II or III and salary is commensurate with experience.

Compensation: Salary is commensurate with experience and credentials.
Pay Range: $100,402-$116,574

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.