Role Overview:The Vault CRM Integration Lead is responsible for the end-to-end delivery of the integration workstream for a major pharmaceutical client's Veeva CRM to Vault CRM migration. This role oversees the entire integration estate from discovery through hypercare, managing a multi-org, multi-geography landscape.
Key Responsibilities:- Own the integration delivery lifecycle across all in-scope integrations - assessment, design, development, deployment, testing, and hypercare - ensuring each is remediated and operational in Vault with no disruption to ongoing business operations.
- Confirm and re-baseline the final in-scope inventory and change types coming out of the discovery phase, including any new integrations introduced during the program.
- Govern the Tier Pattern model - applying tier criteria and per-integration counts that drive the integration-rebuild estimate and per-integration test sizing.
- Operate the post-discovery true-up mechanism, intercepting in-flight legacy changes and re-baselining counts at the agreed cadence.
- Secure SME availability and sequence test windows around the release cadences of upstream/downstream enterprise systems (ERP, HR, MDM, marketing cloud, monitoring); manage cross-team defect triage and escalate when an external team blocks integration testing.
- Align integration design sign-off with the platform vendor's gate and operate joint design forums and conflict-resolution paths with the vendor, partner SIs, and the client.
- Drive integration sequencing across the multi-org wave plan, coordinating environment readiness, test-data provisioning, and code promotion for each wave.
- Manage dependencies on vendor-owned components (e.g., Vault Java SDK, core metadata/data migration tooling) so build is not blocked.
- Own end-to-end system integration test planning and execution across environments - test scripts, data, execution evidence, defect management, retesting - ensuring upstream and downstream systems are engaged.
- Deliver CSV/validation artifacts to the client's standards with full requirements-to-evidence traceability, and provide Go/No-Go input per wave based on defects and readiness criteria.
- Deliver the observability connections and monitoring for the integration estate, and lead integration hypercare against P1/P2 SLAs with a defined war-room and triage cadence.
- Execute transition to steady state - runbooks, operational documentation, and knowledge transfer to client Tier 1 / Tier 2 - with formal handover acceptance.
Required Skills:- Digital : Databricks
- Veeva Vault Platform
- Veeva CRM
- Amazon Web Services Data & Analytics
Qualifications:Preferred Skills:- None explicitly listed beyond the required skills.
