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Customer Care Group

Job Profile

vAuto Performance Manager - CAI

Management Level

Manager - Non People Leader

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 50% of the time

Work Shift

Compensation
Compensation includes a base salary in the range of $109,800.00 - $164,800.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $71,000.00.

Job Description

The vAuto The Performance Manager (PM) is responsible for client retention and utilization, ultimately resulting in continued revenue stream from a business model where no client contracts exist. The PM is also responsible for harvesting additional accounts and expanding/upselling product functionality in an effort to maximize revenue growth across their client base. Responsible for managing between 100 - 140 accounts across multiple software applications.

This role requires a high level of influence, decision making, strategic planning accuracy and relevant engagement. The PM operates with considerable latitude and is ultimately responsible for making decisions/managing accounts to ensure they achieve ROI/measurable results from the vAuto systems.

We are hiring multiple vAuto PMs to manage territories around the Mid Atlantic, Carolinas, and Northeast. Preference will go to applicants within these regions.

What You'll Do:

• Responsible for external client retention by applying extensive knowledge in vAuto Provision, Conquest, Stockwave, and KBB Instant Cash Offer, to effectively manage the progress and results of each accounts assigned within their portfolio. Responsible for client utilization and leveraging our software to align with client's objectives across multiple applications.
• Build and develop strong working relationships with customers from Dealer/owner/Decision Maker, management and other as needed
• Engage in needs assessment reviews to understand client opportunities and develop strategic plans of actions addressing the identified needs.
• Identifies key barriers and core problems with their client's situations preventing them from meeting business objectives. Applies problem-solving skills and strategic insight in order to deal creatively the situations and accomplish client goals.
• Maintain relationships with clients through a regular cadence of onsite visits and/or virtual screenshare engagements to drive valuable insights
• Oversees the account launch process ensuring all accounts/groups are effectively 'launched' utilizing applicable resources to ensure customer success
• Work with 'at risk' clients, determine action plan to turnaround and retain the relationship.
• Generate additional business/revenue by harvesting existing accounts for additional stores and product upsells
• Encourage clients to attend product workshops to enhance knowledge of system capability.
• Develop Self by participating in product development/enhancement review sessions to continue in development across Cox products
• Engage and participate in the exchange of 'best practices' across entire retail sales & performance management team and other business units

What's In It For You:

Here's a sneak peek of the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.
• A pro-sales culture that honors what salespeople (like you!) contribute to our success.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.

Check out all our benefits.

Who You Are:

Minimum Requirements:

• Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field
• Safe drivers needed; valid driver's license required

Preferred Requirements:

• At least 7 years of retail automotive management experience as a General Manager, General Sales Manager, Used Car Manager, Preowned Director, or similar capacity
• Experience directly managing preowned operations
• Highly motivated self-starter capable of working remote independently part of a remote based team. Ability to operate with considerable latitude and minimal guidance to resolve complex situations.
• Outstanding relationship management capabilities
• Strong communication and interpersonal skills
• Ability to effectively work with all levels at automotive dealership or dealer group
• Ability to articulate/communicate in a way that retains audience engagement
• Exceptional listening skills and to be able to detect problem/risks without being in face-to-face situation, ability to ask open ended questions to provoke thoughtful disruption
• Client focus and excellent customer service skills/approach
• Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven.
• Proficiency in using Customer Relationship Management Systems and other automotive management systems.
• Technically savvy and proficient in Microsoft Office

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.