Position SummaryThe Variable Operations Director oversees the dealership's Sales, Used Vehicle, BDC/Internet, and F&I operations. This position is responsible for driving sales performance, profitability, customer satisfaction, compliance, and management accountability across the dealership group.
Essential Duties & Responsibilities- Oversee daily Sales, BDC, Used Vehicle, and F&I operations.
- Establish and monitor sales, gross profit, volume, and performance goals.
- Coach and develop Sales Managers, F&I Managers, and sales teams.
- Monitor inventory levels, aging, pricing, and used vehicle turn.
- Review sales, F&I, CSI, and other key performance metrics.
- Ensure consistent sales processes and accountability across departments.
- Monitor BDC lead response, appointments, and conversion performance.
- Ensure compliance with dealership policies, lender requirements, and applicable laws.
- Assist with recruiting, training, and development of management personnel.
- Address performance concerns and implement corrective action plans.
- Work with General Managers and executive leadership to improve dealership profitability.
- Provide regular performance updates and recommendations to executive management.
Qualifications- Previous automotive dealership management experience required.
- Strong knowledge of Sales and F&I operations.
- Proven leadership and team-development skills.
- Strong understanding of dealership profitability and performance metrics.
- Excellent communication, organizational, and problem-solving skills.
- Multi-rooftop dealership experience preferred.
