About The RoleAs a Valuation Manager of Fine Jewelry and Watches at TheRealReal, you will own day-to-day appraisals, servicing clients that visit our retail store via appointment or walk-ins. You will be pricing and authenticating fine jewelry and watch pieces across our dynamic acceptance standards.
As a subject-matter expert, you will educate and build trust with our consignors, customers, and your peers, translating market knowledge to a white-glove client experience. You will also support occasional supply events through on-site valuations and participating in remote pricing initiatives to assist cross-functional teams across our organization.
We’re seeking a process-driven individual who has extraordinary attention to detail and wants to hone their expertise in fine jewelry and watches.
What You Get To Do Every DayFacilitate all valuation appointments, working directly with clients to provide a relaxed, consultative experience that educates them on the value of their items within our marketplace
Conduct real-time valuations and authentication of fine jewelry and watches using a wide array of industry specific tools
Provide pre-consignment pricing services to consignors and internal sales partners
Maintain strong understanding of pricing trends and the sell-through velocity of fashion items by working with the Pricing and Authentication teams
Own the sell-through performance and velocity of items you personally price
Own appointment-to-consignment conversion metrics, driving both client satisfaction and business results
Partner with the Store Manager to understand customer needs and stay current with in-store operations and priorities
Support additional store and team needs as required to ensure a seamless retail experience
What You Bring To The RoleMinimum Requirements:Strong knowledge of fine jewelry in the primary and secondary market
2-5 years experience working in the luxury space in a customer facing role
Flexibility to work certain weekend days
Sales experience strongly encouraged
Proactive, self-directed approach with the ability to anticipate business needs and meet internal and external deadlines
Strong problem-solving skills, including the ability to identify potential obstacles in advance and ensure smooth execution of valuation office processes
Exceptional attention to detail with the ability to manage multiple complex, time-sensitive situations while remaining calm and composed
Passion for delivering a high-touch, luxury client experience every day
Polished, professional presence with strong presentation skills
Clear and effective communicator, both verbally and in writing
Preferred Qualifications Compensation, Benefits, + PerksEmployee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
Find out more about our Benefits
The expected salary range for this role is $82,000.00-$100,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
