The User Experience Writer creates high-quality, high-performing content to enable innovative, cohesive, and compliant digital experiences that serve the needs of our members, member service representatives and business partners.
Required skills:
• User experience writing or content design (6 years minimum)
• Very familiar with SEO/AEO, AP style, using style guides (6 years minimum)
• Experience working with subject matter experts and design teams to create user experiences
• Previous copywriting or SEO writing experience
• Ability to write in a clear, concise and conversational tone
• Ability to work in a fast-paced, deadline-driven environment
• Ability to use constructive feedback and adapt writing style when needed
• Strong written and verbal communication skills, strategy skills, interpersonal skills, and attention to detail
• Highly organized, with the ability to work on multiple projects and tasks at once while handling competing priorities
• Understanding component variants and how to edit them in Figma and/or AEM
• UX Writing Certification
• Strong Portfolio or writing samples - A MUST!
Figma:
Directly edit text inside components, frames, modals, prototypes
Navigate around the design panels and through layers within a file
Changing font styles (size, bold, etc.)
Adding bullets
Digging into layers to edit specific parts of components
Checking and editing version history
Configuring components with design system guidelines
Preferred Skills:
• Financial Services industry writing experience
• Experience using Adobe Experience Manager (AEM)
• Familiar with AI prompt writing
• Building web pages using pre-built components from a design system (or at least understanding how this works)
