Qualifications

• 4+ years of experience in consumer experience research
• Proficient in various qualitative research methods: ethnography, contextual inquiry, usability testing, and more
• Strong planning and moderating skills for research sessions
• Ability to analyze and translate complex qualitative data into actionable insights
• Skill in identifying themes and patterns across diverse data sets
• Excellent stakeholder management and collaboration abilities
• Strong written and verbal communication skills

Responsibilities

• Conduct end-to-end experience and design research activities
• Lead discovery efforts and develop research methodologies
• Plan and execute consumer interviews and moderated sessions
• Perform generative, evaluative, and usability research
• Synthesize qualitative data into meaningful insights
• Create reports and presentations that impact business and design decisions
• Facilitate research debriefs and support cross-functional teams

Benefits

• Collaborative work environment
• Opportunities for professional development
• Support for research tools and resources
• Flexible work arrangements
• Engagement with cross-functional teams