IPEX

UX Research Lead***Chargé de recherche UX

IPEX • $90K — $120K *
Oakville, ON L6H 0A5In-Person
Information Technology
5 - 7 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 5+ years of experience leading qualitative and quantitative research projects
  • Master's degree in social sciences, human factors engineering, or related fields
  • 3-5 years in a similar UX research role
  • Expertise in qualitative research methods and research design
  • Proficiency in qualitative data analysis tools and survey platforms
  • Demonstrated ability to plan and execute long-term research projects
  • Experience translating user insights into design recommendations

Responsibilities

  • Design and conduct user research initiatives for product evaluation
  • Execute mixed-methods research combining qualitative and quantitative methodologies
  • Manage and mentor UX Researcher reports and their daily activities
  • Define project scopes and recommend resource assignments for researchers
  • Coordinate participant recruitment for research initiatives
  • Proactively identify research opportunities to support strategic goals
  • Contribute to development portfolio management decisions with senior teammates

Benefits

  • Hybrid work model with 3 days in-office requirement
  • Leadership opportunity within a strategic UX Research function
  • Opportunity to shape the user research approach and impact product development
  • Collaboration with cross-functional teams such as Innovation and R&D
  • Chance to mentor and develop a team of UX researchers
  • Involvement in integrating user insights into business decision-making
Full Job Description
We currently have an exciting opportunity as a UX Research Lead! This role is a hybrid position working out of our office in Oakville, ON 3 days a week.

Job Summary

The UX Research Lead is responsible for establishing and leading IPEX's UX Research function, ensuring customer and user insights are embedded throughout the innovation lifecycle-from opportunity assessment through product launch. The role provides strategic leadership to the UX Research team while serving as the organization's subject matter expert on research methodologies, enabling evidence-based product and portfolio decisions.

By combining advanced qualitative and quantitative research with strong people leadership, the UX Research Lead helps reduce product development risk, validate customer needs, optimize product usability, and identify new innovation opportunities. The role champions a customer-centered approach to innovation by ensuring the right research is conducted at the right time, using the appropriate methods and level of investment to support business decisions.

Key Responsibilities:
  • Design, lead and conduct user research initiatives to evaluate early-stage concepts, working prototypes, and digital solutions for end users across our product lines, platforms, and tools, translating findings into actionable recommendations for design and product teams.
  • Design and execute mixed methods research approaches that combine qualitative and quantitative methodologies (usability testing, interviews, surveys, A/B testing, card sorting, tree testing, and more) to answer specific design and product questions.
  • Manage UX Researcher reports: direct their day-to-day activities, review and approve their work, coach them to improve their skills, evaluate their performance.
  • Define the scope of research projects before they are assigned to a researcher; recommend project resourcing assignments to manager.
  • Coordinate research recruitment, identify target participant groups, manage outreach, schedule sessions, and track participation.
  • Proactively identify when Research can help Innovation Group initiatives and support IPEX's strategic goals; contribute to development portfolio management decisions with other senior teammates


Qualifications & Experience
  • 5+ years of hands-on experience doing qualitative and quantitative research projects from start-to-finish (i.e. usability/ux research, social research, market research, "VoC," prototypes research)
  • Master-level degree in a social science (sociology, anthropology, psychology), human factors engineering, or similar.
  • 3-5 years' experience in a similar role
  • Qualitative Research Expertise: qualitative and quantitative research methods; expert at selecting and combining research methods, research design, sampling, recruitment of research participants, fieldwork (interviewing, observation, usability techniques, ethnography), survey design, statistical analysis, qualitative data analysis, report writing.
  • Proficiency in QDA (qualitative data analysis) survey platforms (e.g. Alchemer, Qualtrics, SurveyMonkey, MS Forms etc.)
  • Research Planning & Execution: Demonstrated ability to design and lead multi-month research projects that inform product development.
  • User-Centered Design Application: Experience translating user insights into actionable design recommendations.
  • Cross-Functional Collaboration: Proven ability to work effectively with Innovation, Sales, R&D, and Product Management teams.
  • Analytical Thinking: Skilled in selecting appropriate research methodologies, with a strong understanding of when to apply qualitative versus quantitative approaches.
  • Software Proficiency: Working knowledge of Microsoft PowerPoint, Word, and Excel.
  • Experience with research repositories or knowledge management systems.
  • Research Ops - Knowledge of scaling research processes

About IPEX

IPEX Careers

Joining IPEX offers an unparalleled opportunity to become part of a leading team of professionals dedicated to pioneering innovations in their industry. As a company renowned for its commitment to quality and excellence, IPEX is the perfect place for ambitious individuals looking to advance their careers in a dynamic environment.

Explore Job Opportunities

IPEX is actively hiring and offers a variety of job opportunities designed to attract the best in the field. Whether one is a seasoned professional or a recent graduate, IPEX provides a platform to propel career growth through meaningful work and substantial responsibilities.

Internship Programs

Kickstart a career with IPEX’s internship programs, which are crafted to offer hands-on experience and insights into the company’s core operations. Internships at IPEX are gateways to full-time positions, providing both professional growth and a deep understanding of the industry.

Cultivating Skills and Leadership

At IPEX, the focus is on nurturing skills and fostering leadership qualities among team members. With comprehensive training programs and access to cutting-edge technology, employees are equipped to lead and innovate within the industry. Leadership development and diversity training ensure that all team members are prepared for the challenges of tomorrow.

Benefits and Culture

IPEX is committed to supporting its employees not only in their professional lives but also in achieving a balanced lifestyle. The company offers competitive benefits, fostering a culture that values health, well-being, and job satisfaction. The inclusive culture at IPEX celebrates diversity and encourages creative problem-solving and innovation.

Networking and Professional Growth

Career advancement at IPEX is fueled by robust professional networking opportunities. Employees are encouraged to connect with industry leaders and peers to enhance their career prospects and contribute to the company’s legacy of innovation.

Applying for a Position

To apply for a position at IPEX, candidates are encouraged to submit a resume through the IPEX Careers portal. The hiring process is designed to be transparent and engaging, ensuring that both the company and the candidates find the right fit. Preparation for the interview process is supported by resources available on the IPEX Careers page.

Stay Connected with IPEX Jobs

Keep up to date with the latest from IPEX by subscribing to job alert emails. Tailored to individual preferences, these alerts provide information on new openings, company news, and tips for enhancing employment prospects.

Join the IPEX Team

Search open positions that match skills and interests on the IPEX Careers page. IPEX looks for passionate, curious, and innovative team players ready to drive success in a competitive industry.

READ CAREERS BLOG

Stay ahead with career tips, insider perspectives, and industry-leading insights from the professionals at IPEX. Use this valuable information to craft a standout resume, prepare for interviews, and grow professionally. IPEX is not just a company; it's a place where careers are made, skills are honed, and futures are shaped. Join IPEX to be part of a team that moves industries forward through continuous innovation and unwavering leadership.
Learn more about IPEX
Size
1,001 employees
Industry
Manufacturing & Automotive
* Ladders Estimates

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