The Manager of UX Design leads a high-performing team of designers supporting a multi-billion-dollar specialty retailer. This role will shape user experiences across a diverse ecosystem-including retail, veterinary hospitals, pet services, eCommerce, and a rapidly expanding online pharmacy business.
Combines strategic thinking, people leadership, and hands-on design expertise to deliver seamless, customer-centered experiences that drive engagement, loyalty, and revenue.
Key ResponsibilitiesTeam Leadership & Development- Lead, mentor, and scale a team of UX/UI and product designers across multiple product areas.
- Foster a strong design culture rooted in collaboration, innovation, and continuous improvement.
- Provide regular coaching, performance feedback, and career development planning.
- Recruit, onboard, and retain top design talent.
UX Strategy & Vision- Define and drive UX strategy aligned with business goals across retail, services, and digital platforms.
- Champion a customer-first mindset across all touchpoints (in-store, digital, and service experiences).
- Establish and evolve design standards, systems, and best practices.
- Partner with leadership to influence product roadmaps and long-term vision.
Cross-Functional Collaboration- Work closely with Product, Engineering, Marketing, Data, and Operations teams.
- Collaborate with stakeholders across eCommerce, pharmacy, veterinary services, and in-store experiences.
- Translate complex business requirements into intuitive, scalable design solutions.
Design Execution & Quality- Oversee end-to-end design processes from discovery and research to delivery and iteration.
- Ensure high-quality UX deliverables including user flows, wireframes, prototypes, and design specs.
- Advocate for accessibility, usability, and consistency across all platforms.
- Utilize customer insights, analytics, and testing to inform design decisions.
Customer Experience Innovation- Identify opportunities to unify experiences across retail, services, and digital ecosystems.
- Drive innovation in omnichannel experiences (e.g., online-to-store, service booking, pharmacy fulfillment).
- Stay ahead of industry trends and emerging technologies.
QualificationsRequired- 5+ years of UX/Product Design experience, with 2+ years in a leadership role.
- Proven experience managing and scaling design teams.
- Strong portfolio demonstrating impactful, user-centered design solutions.
- Experience designing for complex ecosystems (eCommerce, marketplaces, or service platforms).
- Deep understanding of UX principles, research methods, and design systems.
- Excellent communication and stakeholder management skills.
Preferred- Experience in retail, healthcare, veterinary, pharmacy, or service-based industries.
- Background in omnichannel or multi-platform design environments.
- Familiarity with regulatory or compliance-driven UX (e.g., pharmacy or healthcare).
- Experience integrating physical and digital customer journeys.
Key Competencies- Strategic thinking with strong business acumen.
- Empathetic leadership and team development.
- Data-informed decision-making.
- Systems thinking across complex user journeys.
- Ability to balance speed, quality, and innovation.
