In this role, you'll tackle one of the hardest problems in logistics: designing the systems that help operators and leaders make split-second decisions that move billions of packages. You'll be embedded with ShipTech, continuously spending time in the field-in warehouses, delivery stations, and sorting centers-learning from operators and understanding their toughest challenges. You'll own the user experience for a focused workstream, working with product and engineering to translate those insights into clear, usable designs that people actually rely on.
To succeed, you must be genuinely curious about how work happens and driven by field research. You'll partner with designers across the organization to raise the bar on design craft and coherence.
Join us in making complex decisions feel simple for the people keeping Amazon moving.
Key job responsibilities
Conduct in-depth workflow research and mapping across operator and leadership user groups to understand operational tasks, pain points, and decision-making processes
Translate strategic direction into specific UX concepts, interaction flows, and design patterns grounded in real operational workflows
Design and iterate on user experiences through rapid prototyping, informed by ongoing field research and operator validation
Create design artifacts and documentation ready for engineering handoff, ensuring clarity and technical feasibility
Drive design consistency and establish patterns that scale across related workstreams
Partner with product and engineering teams to ensure designs are technically sound and operationally grounded
Aggregate and synthesize qualitative and quantitative research data to inform design decisions
Present design rationale and research insights to stakeholders, building alignment around user-centered approaches
Contribute to design reviews and feedback cycles, raising the bar for design quality across the team
About the team
Under the Roof is a design team within Amazon Delivery Experience. We create experiences and tools that enable operators, managers, and leaders across Amazon's fulfillment and logistics network to work safely, efficiently, and effectively. Our design work spans the complete operational journey, from frontline associate tools to analytics platforms that inform leadership decisions.
You are part of the Under the Roof design team, embedded with ShipTech, a cross-functional product and engineering team focused on analytical tools and operational decision-making systems. You will report to UX leadership and collaborate closely with ShipTech's product and engineering partners on a dedicated workstream where strategy is set collaboratively.
BASIC QUALIFICATIONS
- 5+ years of design experience
- Proven experience conducting field research and user interviews; with a genuine interest in understanding operational environments
- Demonstrated interaction design and prototyping skills, with experience translating user insights into design solutions
- Experience collaborating with product, engineering to solve ambiguous problems
- Advanced proficiency in prototyping, with both AI-augmented creation tools (e.g., Figma Make, Kiro, Claude or similar) and traditional design tools (e.g., Figma, Sketch, Adobe Creative Cloud)
- An aesthetic sense and ability to make confident design decisions in the face of constraints
- Demonstrated empathy for the people using your designs and commitment to user-centered practices
PREFERRED QUALIFICATIONS
- Experience designing for associate or operator-facing software in logistics, supply chain, or fulfillment environments
- Experience designing information-dense interfaces that use data visualization to surface what matters most
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 117,800.00 - 160,000.00 USD annually
