OverviewOur Commercial Web Marketing team is transforming Microsoft.com into an AI-powered decision platform and growth engine that helps commercial customers understand solutions and take action. This role will bring that vision to life by setting UX direction, designing connected customer journeys, advancing scalable design-system patterns, and using research and performance data to improve the experience.
We are seeking a collaborative, strategic UX Designer to shape customer journeys across Microsoft.com. You will translate complex product, audience, and business requirements into intuitive, cohesive web experiences for the Microsoft Security business. Working at enterprise scale, you will lead information architecture, interaction design, prototyping, and validation across multi-page programs. You will design within the Microsoft Design System, extend existing patterns where appropriate, and partner with the design system team when new patterns are needed. You will collaborate with product marketing, web production, analytics, engineering, content, and design partners to connect customer needs with business goals. Success requires strong systems thinking, clear communication, sound design judgment, and the ability to manage competing priorities. Applicants should provide a digital portfolio demonstrating design process, information architecture, systems thinking, UX rationale, and outcomes for websites, e-commerce, online communities, or digital products.
Responsibilities- Develop thoughtful UX approaches for assigned Microsoft.com customer journeys, with guidance from senior design partners.
- Create information architecture, navigation, wayfinding, and content hierarchy for defined experiences.
- Translate product, licensing, audience, and business requirements into clear, customer-centered designs.
- Design and prototype end-to-end journeys from awareness through enrollment or purchase.
- Apply established Design System patterns, identify opportunities for reuse, and contribute proposed extensions with the design system team.
- Collaborate with design, content, analytics, engineering, web production, and agency partners to deliver high-quality experiences.
- Use research findings, feedback, and post-launch data to refine designs and improve comprehension and wayfinding. Participate in design reviews, clearly explain design decisions, and offer constructive feedback to peers.
QualificationsRequired Qualifications
- Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 3+ years experience working in product or service design OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).
Preferred Qualifications
- Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design, OR Master's Degree in one of those fields AND 3+ years, OR equivalent experience.Portfolio demonstrating design process, problem-solving, craft, and outcomes.Working knowledge of information architecture, interaction design, customer journeys, and prototyping in Figma.
- Experience designing for complex information environments - product catalogs, taxonomies, or content ecosystems.
- Experience working within an established design system, including components, patterns, tokens, and documentation, and applying those patterns consistently.
- Experience designing enterprise, e-commerce, security, or technical-product web experiences.
- Experience using research, analytics, or post-launch performance data to improve designs.Strong written, verbal, presentation, and design-rationale skills.
- Experience collaborating across disciplines, or in a consulting or agency environment.
Product Design IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
