Key job responsibilities
- Lead end-to-end UX design for digital products including self-service tools, insights dashboards, and auditing interfaces
- Evaluate design performance through user research, usability testing, and performance metrics
- Explore and integrate AI: identify opportunities to use AI in work processes and product features to unlock innovation and strategic thinking
- Collaborate strategically with partners in planning cycles
- Simplify complexity and translate complex financial processes into glanceable, obvious interfaces
- Create wireframes, prototypes, and specifications
- Iterate quickly, develop multiple solutions, and refine based on user feedback and technical constraints
- Apply patterns to ensure consistency and accelerate partners
- Advocate for design decisions with supporting context including user research, business goals, and technical constraints
- Present and share design work with product teams, engineering leadership, and senior stakeholders
A day in the life
As a UX Designer on the ADX Experience team, you'll design solutions for partners and business owners managing dozens of active routes at once, people who live in these tools all day, watching progress, catching exceptions, and troubleshooting drivers remotely. Collaboration with product managers, engineers, researchers, and other designers will help you understand customer needs and shape strategic planning.
About the team
Our team is part of the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone's unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.
BASIC QUALIFICATIONS
- 3+ years of design experience
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Experience working in a collaborative team and working directly with developers for implementation of designs
- Have an available online portfolio
- Experience using AI tools to work and design, and experience designing AI-powered solutions
PREFERRED QUALIFICATIONS
- Experience prototyping (HTML, XHTML, JavaScript, CSS, Flash or Flash Catalyst, or Axure)
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 117,800.00 - 160,000.00 USD annually