We are seeking a
UX/CX Specialist SME to serve as FEMA's authoritative expert for human-centered design, service design, and customer experience across enterprise cloud modernization and disaster response digital services.
Key Responsibilities:- Develop organization-wide CX strategy and design standards.
- Lead service design across multiple systems/program portfolios.
- Advise senior leadership on CX metrics, digital adoption, and usability risks.
- Oversee comprehensive user research programs and accessibility governance.
Minimum Requirements:- 10+ years of relevant working experience in a similar role.
- Advanced UX research and interaction design.
- Deep knowledge of accessible design for federal systems.
- Experience integrating UX with Agile/DevSecOps teams.
Education and Certification Requirements:- Bachelor's degree in Design, Communications, Marketing, or related field.
- Agile or UX certification preferred.
Clearance Requirements:- U.S. Citizenship.
- Ability to obtain Public Trust. Active Public Trust is preferred. FEMA Public Trust is highly preferred.
What We Offer:- Competitive salary based on experience and qualifications.
- Comprehensive benefits package including health, dental, and retirement plans with company match.
- Paid time off and federal holidays.
- Professional development support.
