We are seeking a
Senior UX/CX Specialist to lead multimodal user experience research and design for high-impact FEMA systems, ensuring digital products are intuitive, compliant, and optimized for crisis response operations.
Key Responsibilities:- Lead user research, heuristic evaluations, and multi-channel experience design.
- Oversee UX strategy, accessibility compliance, and content design.
- Facilitate workshops, co-design sessions, and design reviews with stakeholders.
- Deliver high-fidelity wireframes, design systems, and prototypes.
- Provide Section 508 and WCAG guidance.
Minimum Requirements:- At least 7 years of relevant working experience in a similar role.
- Advanced UX research and interaction design.
- Deep knowledge of accessible design for federal systems.
- Experience integrating UX with Agile/DevSecOps teams.
Education and Certification Requirements:- Bachelor's degree in Design, Communications, Marketing, or related field.
- Agile or UX certification preferred.
Clearance Requirements:- U.S. Citizenship
- Ability to obtain Public Trust. Active Public Trust is preferred. FEMA Public Trust is highly preferred.
What We Offer:- Competitive salary based on experience and qualifications.
- Comprehensive benefits package including health, dental, and retirement plans with company match.
- Paid time off and federal holidays.
- Professional development support.
