Job Spec
Mosaic is looking for a North America Agency - UW Operations Lead. This position is responsible for running day-to-day UW Operations for Mosaic's Cyber (CY) and Political Violence (PV) product lines, including management of offshore underwriting operations.
Responsibilities
- Lead the Underwriting Operations CY and PV product lines, including policy lifecycle support, system implementations, workflows, procedures, reporting, etc
- Provide day to day management of all aspects of agency UW operations for Cyber and Political Violence
- Overall ownership of the delivery of agency UW operations for CY and PV lines of business
- Liasion with North America UW teams to deliver UW operational processing, provide updates on operational performance and address queries/questions
- Utilize technical expertise to learn processing systems and workflows. Resolve complex queries, ensure underwriting operational requirements and rules are provided, followed, and documented in Standard Operating Procedures (SOPs)
- Coordinate with International Agency Operations counterparts to ensure global continuity in governance, process, and communication, as well as managing expectations and deliverables to internal and external partners
- Act as key point of contact for mitigation of any operational issues/concerns raised by stakeholders or customers. This role will also be the key contact person for areas outside of operations (e.g. Finance, Credit Control, etc)
- Responsible for management and performance of offshore operations as relates to service levels/KPIs, quality and timeliness of delivery, issue resolution, corrections, audit and benchmarking
- Act as point of escalation for all UW offshore operational issues for North America Cyber and Political Violence lines for US, Bermuda, Canada
- Undertake review and development of optimal process flow. Identify and implement additional opportunities to best maximize and leverage offshore operations capabilities
- Facilitate regular planning with UW teams to determine future resourcing requirements
- Conduct monthly UW meeting to review:
- Prior month-end reporting (review through month end report)
- Current status of submissions, binds, endorsements, issuance
- Trends in queries (focusing on specific queries that need UW assistance)
- Trends in how processing requests are received (prior to inception, within one month, within two months, etc)
- Perform quality checks on sample transactions processed by offshore teams
- Develop necessary corrective action plans, as needed, related to both business requirements and UW operations performance and delivery quality
- Participate in projects to improve/automate operations, acting as subject matter expert for Cyber and Political Violence product lines.
Skills, Experience and Education
- Seven-plus years processing/supervising underwriting operational activities within a North American insurance agency (e.g. submissions, clearance, binding/booking, etc), particularly with offshore operations, is essential
- Operational experience with cyber and political violence lines of business is essential
- Experience with complex operations for CY and PV insurance lines and products
- Operations experience within a commercial/specialty Insurance agency, acting as Lloyd's coverholder is preferred
- Ability to conceptualize and execute innovative plans impacting overall efficiency and productivity
- Ability to work collaboratively with a geographically distributed team and quickly understand and adopt to new culturval norms/standards
- Ability to effectively manage offshore operations and drive maximum value out of relationship
- Ability to work with all levels of employees and management
- Self-motivated individual capable of working towards and meeting deadlines
- Comfortable working with ambiguity in young and maturing organization
- Proficiency in all Microsoft Office products (Excel, Word, PPT, Outlook, SharePoint, etc)
Mosaic offers
- Knowledge-driven, supportive, and collaborative entrepreneurial culture
- Very competitive total rewards compensation package, reflecting growth of business
- Opportunity to build and grow with the business
The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.The salary this position is $100,000 - $130,000.
