Job Description

Utility Receivables Coordinator

Public Works - Operations Support

Status: 1 Long Term Contract Full-Time Position, Duration: 13 months

Salary Range: $71,549 to $89,366 per annum (plus benefits)

Hiring Range: $71,549 to $80,493 per annum (plus benefits)

Work Mode: Hybrid *see below for more details about this work mode

Location: 2 Copper Road, Brampton, ON

Hours of work: 35 hours per week Monday to Friday

The role:

Reporting to the Supervisor, Utility Receivables, the Utility Receivables Coordinator is responsible for managing collections issues and preventing arrears for commercial, industrial, multi-unit and other complex water and wastewater customer accounts. Additionally, the incumbent will lead and co-ordinate the transfer to tax roll process for unresolved debt.

What you will do in this role:

• Initiate regular communication with relevant account stakeholders regarding past due and outstanding balances through various channels such as phone calls, emails, etc.
• Analyze, review, and consolidate arrears reports to expedite the collections of outstanding receivables from account stakeholders.
• Collaborate with internal and external account stakeholders to implement payment solutions.
• Adhere to established corporate policies, procedures, practices, and by-laws to transfer accounts with unresolved delinquent debt to the appropriate local Municipality for attachment to the property tax roll.
• Liaise with the local Municipality as required to resolve account issues.
• Handle the receipt and processing of payments from the local Municipality, ensuring accurate accounting entries and adjustments in the billing system and the financial system.
• Identify and resolve accounts with duplicate payments and excess credits resulting from the transfer to the property tax roll process through appropriate accounting adjustments and entries, including refunds and credits.
• Prepare and maintain KPI and other performance reports on the status of overdue accounts and unresolved delinquent accounts transferred to the local Municipality.
• Prepare monthly General Ledger account reconciliations.
• Update and maintain the billing system with current and accurate account information.
• Develop and maintain Standard Operating Procedures.
• Perform other duties as assigned.

What the role requires:

• University degree or College diploma in business administration, commerce, or accounting complemented with 2-3 years of relevant work experience.
• Solid knowledge and experience of accounting and accounting principles.
• Proficiency in computer applications such as Microsoft Office, including Excel, Word, Outlook
• Exceptional customer service skills, with a strong focus on providing an excellent customer experience and customer service.
• Demonstrated ability to handle complex customer situations in a professional manner.
• Excellent verbal and written communication skills.
• Strong analytical skills and data management skills.
• Strong ability to build and maintain collaborative working relationships with internal and external stakeholders.
• Knowledgeable in regional policies, by-laws, including familiarity with the Municipal Act
• Experience with Customer Care and Billing (CCBCS) would be considered an asset.

Nice to have:

• Advanced Excel proficiency experience would be considered an asset
• Experience in managing large volumes of data and expertise in data analysis would be considered an asset

Perks That Make Work Fun (and Your Life Easier)!

At Peel Region, we believe in taking care of you. Here's what you'll enjoy when you join our team:

• Top-Notch Benefits: Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) - starting on your very first day!
• OMERS Pension Plan: Enrolment to help secure your future with peace of mind.
• Vacation Time That Grows: Start with 3 weeks of vacation per year- because work-life balance is important!
• Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
• Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
• Performance Pays Off: Annual performance reviews with merit increases - your hard work is recognized and rewarded!
• Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.

We've got you covered - because we know happy, healthy people do their best work!

Work Mode: In this role, you'll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your hybrid work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies

Interview: Our recruitment process may be completed with video conference technology.

Assessment: There will be an Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line.

Peel Region remains committed to uninterrupted service delivery during the transition outlined in the Peel Transition Implementation Act, 2024, introduced by the Ontario government on December 12, 2024. If passed, this legislation would transfer responsibility for regional roads and stormwater infrastructure to Brampton, Caledon, and Mississauga by July 1, 2027, or as determined by the Minister. Waste collection and all community recycling centres in Mississauga, Brampton and Caledon would also transfer to the cities of Mississauga, Brampton and Caledon on Octobe4r 1, 2027. Peel Region continues to offer meaningful opportunities for skilled professionals to make a lasting impact during this period of change and beyond. For more details, visit peelregion.ca/transition