Salary : $70,694.23 - $89,893.21 Annually
Location : Bothell Operation Center: 21233 20th Ave. SE, Bothell, WA
Job Type: Limited Term Full Time
Remote Employment: Flexible/Hybrid
Job Number: 26-00253
Department: Public Works
Opening Date: 06/03/2026
Closing Date: Continuous

Position Description
Please note: Application may not be accepted if it is incomplete. Adding your resume and/or cover letter in lieu of the application may not be accepted as well.
The City of Bothell is hiring a Utility Billing Program Specialist! Join our team and play a key role in delivering exceptional customer service, managing utility billing operations, and supporting our community through accurate and efficient account management. This is a full-time, limited-term position authorized through June 1, 2027.
Recruitment information:

• The first round of application will be reviewed: Tuesday, June 23, 2026
• Default schedule will be the following: 5/8's
• Note: This role will initially be onsite for up to the first six months, with the opportunity to transition to a hybrid schedule thereafter.

What will you do in this position?

• Provide exceptional customer service to city departments and the public by resolving accounting and utility billing inquiries and explaining policies, procedures, and regulations.
• Process utility payments from multiple channels, including online, phone, bank files, and in-person transactions, ensuring accurate and timely posting.
• Maintain utility billing records, research account discrepancies, and process customer account updates and change orders.
• Prepare and manage customer-related files, reports, and records, including senior discounts, rates, usage data, and other billing information.
• Perform data entry, data retrieval, and routine computer system operations to support billing and accounting functions.
• Respond to escrow closing requests and process final utility billings in compliance with state regulations.

A successful candidate in this position will:

• Communicate clearly, respectfully, and professionally across a variety of settings.
• Consistently deliver accurate, high-quality work with attention to detail.
• Actively support team goals through collaboration and mutual respect.
• Build and maintain collaborative relationships across departments and disciplines.
• Demonstrate honesty and transparency in all actions and communications.
• Uphold high standards of service in support of organizational and community goals.

To read the full job description and review the minimum qualifications, .

Please indicate your years of experience performing data entry in the work place.

• No experience
• Less than 1 year
• More than 1 year, but less than 2 years
• More than 2 years, but less than 3 years
• More than 3 years

Please indicate your years of experience providing customer service.

• Less than 1 year
• More than 1 year, but less than 2 years
• more than 2 years, but less than 4 years
• 4 years or more

Please list all the computer applications and data processing software are you proficient in that is related to utility billing and system programs. If you don't have any experiences, please put "N/A."
Do you have experience with utility billing software or other utility software.

• Yes
• No

I understand that this position is a limited-term full time position, authorized until June 1, 2027.

• Yes
• No

I certify that all statements above are true to the best of my knowledge. I understand that false statements will be sufficient cause for removal from the hiring process and/or termination.

• Yes
• No

Required Question