Salary: $95,892.00 - $128,448.00 Annually
Location : Riverside, CA
Job Type: Full-time
Job Number: 25-1073-01
Department: Public Utilities
Division: PUB UTIL-ADMIN-CUST ENGAGEMENT
Opening Date: 06/18/2025
Closing Date: 6/29/2025 11:59 PM Pacific

The Position
The City of Riverside, Public Utilities Department (RPU) is accepting applications for the position of UTILITIES PRINCIPAL PROGRAMS AND SERVICES REPRESENTATIVE to fill one (1) vacancy in the Customer Engagement Division. The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six (6) months.
Under general direction, the Utilities Principal Programs and Services Representative is to plan and participate in the activities of the Programs and Services section of the Customer Relations and Marketing Division of the Riverside Public Utilities (RPU). The Utilities Principal Programs and Services Representative is to ensure growth objectives in the implementation and organization of programs, products, revenues and services beneficial to the Utility and the industrial, commercial and residential customers; to market the delivery of value added services and conservation programs for customers. The incumbent is to provide responsible administrative support to the Utilities Public Benefits/Customer Relations Manager. The Utilities Principal Programs and Services Representative is to assist in the planning, developing, organizing and managing of utility programs involving the following aspects: financial analysis; liaison with the community; coordination of activities with customers, vendors, business operators, owners and tenants as well as non-profit organizations; business development activities; contract preparation and supervision; related marketing and communications activities. The Utilities Principal Programs and Services Representative is to do related work as required.

Work Performed
Typical duties may include, but are not limited to, the following:

• Assist in the development of objectives, priorities, schedules and budgets for programs, projects and activities.
• Coordinate the development of customer-owned distributed energy resources including system interconnection, compliance, permitting, contracts and rates. .
• Establish and maintain liaison with organizations, private business firms, developers, brokers, public agencies, property owners and the general public to promote and facilitate the planning and execution business development related activities that encourage load growth and energy and water efficiency.
• Assist in the preparation, administration and monitoring of contracts and other related documents including but not limited to vendor service contracts and rate contracts such as high voltage rates, contract service rates and Economic Development Rates.
• Design and participate in focus groups discussing technical product needs and program design and development potential; compile and analyze collected information; prepare narrative and statistical reports of findings.
• Assist in the developing, monitoring and administration of project-specific budgets on annual and multi-year basis; participate in coordinating long and short term project cash flow analyses.
• Coordinate with other divisions within RPU as well as other City departments the review and processing of specific private development projects; provide assistance and facilitation whenever necessary to expedite project development.
• Serve as a management liaison to the RPU board and/or City Council; coordinate special projects and requests; write Board and Council reports.
• Supervise, train and evaluate professional, technical and administrative support staff.
• Perform liaison activities between industrial, commercial and/or residential customers.
• Recommend and assist in implementation and evaluation of goals, objectives and practices for providing effective and efficient utility related customer programs and services.
• Recommend and implement approved policies, plans and programs for the efficient use of energy and water resources.
• Direct the dissemination of information regarding utility activities, electric and water usage, conservation and programs, retail products and services and related matters.
• Assist in regulatory compliance including the preparation of various compliance documents and reports.
• Use and assist in the development of relevant software programs to assist in customer tracking and marketing and program rebate processing.
• Assist in the development of appropriate marketing, communication and advertising programs for all retail products, programs and services.
• Assist in coordinating the division's Key Account Customer Program
• Respond to business attraction and expansion and retention leads.
• Develop and/or create customized response packages for clients/business prospects.
• Coordinate and/or implement the use of various utility related economic development incentives to attract or expand businesses.
• Conduct industry related research.
• Serve as a liaison to various utility related organizations including but not limited to Southern California Public Power Authority (SCPPA) and the California Municipal Utility Association (CMUA).
• Assist clients with various regulatory compliance issues.
• Analyze and make recommendations for customers regarding energy and water efficiency programs and services.

Qualifications
Option I:
Education: The equivalent to a Bachelor's Degree from an accredited four year college or university with major work in public or business administration, marketing, resource management, economics, planning or a closely related field.
Experience: Three years of responsible experience in marketing, customer service, account management, energy or water conservation, and/or business to business related products and services. Experience in an electric, water, gas, telecom, or other utility, or government agency is highly desirable.
Option II:
Education: A Master's Degree from an accredited college or university with major work in public or business administration, marketing, resources management, economics, planning or a closely related field.
Experience: Two years of responsible experience in marketing, customer service, account management, energy or water conservation, and/or business to business related products and services. Experience in an electric, water, gas, telecom, or other utility, or government agency is highly desirable.
Necessary Special Requirements

Possession of an appropriate, valid class "C" California Motor Vehicle Operator's License.

Highly Desired Qualifications:

• 5 years recent utility experience.
• 2 years direct supervisory experience (trained, evaluated, and supported staff).
• Experience of developing marketing, outreach, media campaigns or surveys, which were focused on utility products, programs or services.
• Experience with interdepartmental or vendor collaboration in a lead capacity.
• Experience with developing education or community-learning programs.
• Experience with Key accounts or commercial businesses.
• Experience working on utility rebate or assistance program development.

Selection Process
DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed Employment Application
2) Completed Supplemental Questionnaire

3) Resume and Letter of Interest
FOR GENERAL INFORMATION ON COMPLETING YOUR ON-LINE APPLICATION, CLICK HERE: (Application Guide).
The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification.

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:

If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment.

Positions that require, or may require, a California Commercial Driver's License are considered Safety Sensitive and are monitored by the U.S. Department of Transportation. Any candidate being considered for a Safety Sensitive position must submit authorization forms to the City immediately upon request to begin the pre-employment process.

It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment.

Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/physical examination.

NOTE: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list.

EDUCATIONAL REQUIREMENTS:

Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university.

Education obtained outside the United States (US) require one of the following options:

1. An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at http://www.naces.org/members.html or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/.
2. An advanced-level degree from an accredited US college or university.

All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.
Benefit Level II includes Senior Management, Management and Professional classifications (Exempt)

The City offers an attractive benefits package, the central provisions of which are as follows:

• Retirement for Classic Members - For employees hired after 1/1/2013 who are CLASSIC MEMBERS of California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12 and have not been separated from service from such agency for six months or more, the retirement benefit shall be 2.7 % @ age 55; 3-year final compensation. The required employee contribution is 8%. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense.
• Retirement for New Members - For employees hired 1/1/2013 or later and who ARE NOT a member of the California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12, or those who have been separated from a public agency which contracts with CalPERS or a reciprocal agency for six months or more, the retirement benefit shall be 2% at age 62; 3 year final compensation. The required employee contribution is 50% of the normal cost. And is subject to change per CalPERS every fiscal year. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense.
• Health Insurance - The City offers six health insurance plans and contributes up to $1,734 per month for HMO plans (family coverage).
• Dental Insurance - The City provides three dental insurance plans and contributes up to $45 per month.
• Vision Insurance - The City provides vision coverage through Vision Service Plan (VSP) for employees and their dependents that are enrolled in medical coverage.
• Life Insurance - The City provides and pays for term life insurance with accidental death and dismemberment equal to two times the annual salary rounded to the next highest $1,000 (up to $700k) plus AD&D. Additional Life Insurance is available and voluntary for employee and eligible dependents (up to $300k).
• Deferred Compensation - The City contributes $100 per month with a minimum employee contribution of $12.50 per check. Participation in the deferred compensation plan is optional.
• Leave Benefits - Includes vacation leave, sick leave, bereavement leave, and holiday benefits. Please refer to the Fringe Benefits and Salary Plan for specific details.
• Flexible Spending Account - The City offers a Health Care and Dependent Care Flexible Spending Plan for optional participation.
• Long Term Disability - The City offers optional enrollment in the Long-Term Disability Plan.
• LegalEase Plan - Optional legal services plan for employees and eligible dependents.
• Critical Illness Plan - Optional critical illness insurance plan for employees and eligible dependents.
• Vacation Accrual - 0-9 yrs. = 144 hrs., 10+ yrs. = 184 hrs.
• Administrative Leave - 64 hrs per fiscal year.

For additional benefits information, please visit the following website:

For part-time, benefitted positions the insurance and other benefits (leave accruals, holidays, etc.) are pro-rated based on ½ or ¾ time status.
01

Instructions: The information on the application and your responses to the following supplemental questions will be used to determine whether you meet the minimum and/or highly desirable qualifications for the position in which you are applying. Detailed responses must be provided for each question in order to ensure qualifications are properly considered.
(*Do not refer to a resume in lieu of completing the supplemental questions).
Employers listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.

• I understand.

02

Please indicate the highest level of education you have completed.

• Less than High School Diploma or GED
• High School Diploma or GED
• Some college coursework completed
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• PhD

03

Please indicate the amount of responsible experience in marketing, customer service, account management, energy or water conservation, and/or business to business related products and services.

• Less than 2 years
• 3 years, or more

04

Do you possess experience in an electric, water, gas, telecom, or other utility, or government agency?

• Yes
• No

05

Do you have a minimum of 5 years of recent utility experience?

• Yes
• No

06

If you answered "yes" to the previous question, please describe your experience. If "no" please indicate N/A.
07

Do you have a minimum of 2 years direct supervisory experience where you have trained, evaluated, and supported staff?

• Yes
• No

08

If you answered "yes" to the previous question, please describe your experience. If "no" please indicate N/A.
09

What is your experience developing marketing, outreach, media campaigns or surveys, which were focused on utility products, programs or services. Indicate "N/A" if not applicable.
10

Indicate what experience you possess with interdepartmental or vendor collaboration in a lead capacity.

• None
• Some Experience
• Significant Experience

11

Indicate what experience you possess with developing education or community-learning programs.

• None
• Some Experience
• Significant Experience

12

Indicate the experience you possess with Key accounts or commercial businesses.

• None
• Some Experience
• Significant Experience

13

Please indicate the amount of experience you have working on utility rebate or assistance program development?

• None
• Less than 1 year
• More than 1 year, less than 2 years
• More than 2 years, less than 3 years
• More than 3 years, less than 4 years
• More than 4 years, less than 5 years
• 5 years, or more

14

Please indicate the type of valid driver's license you currently possess.

• None
• Class A
• Class B
• Class C
• Out of State License

15

Certification: I understand that I cannot update my application once it has been submitted. Therefore, I have fully completed ALL sections, provided full descriptions of my duties and responsibilities for each employer, and have fully answered ALL questions on the Supplemental Questionnaire. Do not refer to a resume or other documentation, as it will not be reviewed in lieu of completing the Supplemental Questionnaire. Note: Employers and/or experience noted on the Supplemental Questionnaire must also be included and fully detailed on the Application.

• I understand.

Required Question