Within Accenture's Utilities Practice, we use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.

We work work with C-suite executives, leaders and boards of the world’s leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization’s total enterprise reinvention

Benefits of Working at Accenture:

• Impactful Projects with Leading Clients: Opportunity to partner with top-tier clients in the CNR Industry on transformative projects.

• Collaborative Work Culture: Join a dynamic and collaborative environment that values professional growth and development.

• Competitive Compensation and Benefits: Enjoy a rewarding compensation package, including extensive benefits.

Key Responsibilities:

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.

• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.

• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.

• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.

• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.

• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.

• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Here'swhat you need:

• Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery

• Minimum of 2 years of functional experience in SAP

• Expertisein Meter to Cash operations, functions, and technologies.

• Expertisein major Customer Transformation and technology implementations (e.g., CIS replacements)

• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Bonus Points If:

• You have at least 2 years of experience in an advisory or consulting role

Professional Skill Requirements:

• You improvise and adapt to lead clients and teams through change and ambiguity

• You’ve gained the trust of your clients and partnered with them to: design business process, lead design thinking workshops, develop business case, deliver agile projects, develop new operating model, manage talent and change, co-create intellectual property

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 09/14/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

See more information on our benefits here: U.S. Employee Benefits | Accenture

Role Location Annual Salary Range
California $70,350 to $205,800
Cleveland $59,100 to $164,600
Colorado $63,800 to $177,800
District of Columbia $68,000 to $189,300
Illinois $59,100 to $177,800
Maine $54,400 to $151,400
Maryland $63,800 to $177,800
Massachusetts $63,800 to $189,300
Minnesota $63,800 to $177,800
New York $66,300 to $205,800
New Jersey $68,000 to $205,800
Virginia $59,100 to $189,300
Washington $80,200 to $189,300