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Job Category:
Academic Staff

Employment Type:
Regular

Job Profile:
User Support Supervisor

Job Summary:

This User Support Supervisor will work with a team to provide support for multiple departments within the School of Medicine and Public Health (SMPH) while also providing strong leadership and operational oversight. This role will be a mixture of high-level IT support, managerial duties, and some project work. The chosen candidate will work with departmental leadership and IIT leadership to ensure the needs of the individual departments are met and in line with the standardization efforts of IIT.

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

Key Job Responsibilities:

• Assists with technology budgets by working with departmental and IIT administration to determine the hardware needs for each fiscal year

• Evaluates existing strategy and makes recommendations to information technology leadership for program enhancement

• Develops, plans, and directs staff implementation of information technology

• Creates and monitors the budget and approves expenditures

• Identifies, proposes, and implements new or revised information technology operational policies and procedures

• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

• Serves as the subject matter expert to unit leadership regarding information technology operations and functions

Department:

School of Medicine and Public Health, Information Technology, User Support Services.

The Department of Information Technology in the UW School of Medicine and Public Health delivers reliable, high-quality technology services in support of the school's academic, clinical, research, and administrative missions. It is comprised of multiple service lines to support the different aspects of IT, and this role falls into the User Support Service Line and reports to an IT Manager or assistant director. The User Support Service Line is comprised of around 60 people and aims to provide a collaborative and standardized approach for supporting users and endpoints across the School of Medicine and Public Health.

Compensation:

The starting salary for the position is $90,000 annually; but is negotiable based on experience and qualifications.

Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. For more information, refer to the campus benefits webpage.

SMPH Faculty /Academic Staff Benefits Flyer 2026

Required Qualifications:

• Knowledge of IT service management practices, workflows, and performance metrics, along with strong analytical, communication, interpersonal, and people-management skills.

• Ability to balance operational responsibilities with service-improvement initiatives while working effectively with diverse stakeholders across academic, clinical, and research environments.
• 5+ years' experience supporting a complex IT environment that includes multiple, diverse technologies and platforms.

Preferred Qualifications:

• Familiarity with Jira or comparable ITSM tools.
• Experience supporting Linux.
• Previous experience participating in or managing medium to large sized projects.

• Experience in higher education, healthcare, research, or other regulated environments.
• 2+ years of supervisory or team lead experience

Education:

Bachelor's degree preferred; focus in Information Technology, Computer Science, Business, a related field preferred.

How to Apply:

For the best experience completing your application, we recommend using Chrome or Firefox as your web browser.

To apply for this position, select either "I am a current employee" or "I am not a current employee" under Apply Now. You will then be prompted to upload your application materials.

Important: The application has only one attachment field. Upload the following documents in that field, either as a single combined file or as multiple files in the same upload area. Failure to submit the required documents will result in no longer being considered for the position.
• Cover letter (required)
• Resume (required)

Your cover letter should address how your training and experience aligns with the required and preferred qualifications listed above. Application reviewers will rely on these written materials to determine which applicants move forward in the process. References will be requested from final candidates. All applicants will be notified once the search concludes and a candidate is selected.

University sponsorship is not available for this position, including transfers of sponsorship and TN visas. The selected applicant will be responsible for ensuring their continuous eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment. This position is an ongoing position that will require continuous work eligibility. If you are selected for this position, you must provide proof of work authorization and eligibility to work.

Contact Information:



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