The Opportunity The
User Experience (UX) Designer supports the digital design, user experience, and analytics for the digital department. The successful candidate will work closely with internal stakeholders and clients to help define and refine the user experiences for websites, digital platforms, and content architectures based on digital analytics, while ensuring standards for web content, governance, and maintenance are met.
Key responsibilities:- Conducts research and reviews analytics to determine required outcomes, including conducting stakeholder interviews and user research to define and understand business needs.
- Supports content strategy, information architecture and content auditing by performing audits of complex content ecosystems to provide data-driven recommendations on clear, structured and user-centric page design.
- Provides information and visual design support to stakeholders in defining/refining their information architectures, functional specifications, controlled vocabularies and user experience.
- Designs and implements site builds, templates and components directly within the web content management system (AEM).
- Provides training and direction to staff and leadership for best optimization of computer applications.
QualificationsTo help us learn more about you, please provide a cover letter and resume with a link to your online portfolio, describing how you meet the following required qualifications:- Completion of a post-secondary degree program in Information Science, Human Computer Interaction (HCI), User Experience (UX) Design, Interaction Design or an equivalent combination of education, specialized UX certifications and relevant industry experience
- Minimum of 4 years of experience required in User Interface (UI)/ User Experience (UX) with the following requirements:
- Web/ Visual Design or any other related experience
- Demonstrated knowledge in overseeing, designing and the application of web and graphic design, including user experience and analytics
- Experience with our current digital ecosystem is considered a strong asset, including Adobe CS, Canva, Adobe Experience Manager (AEM), Figma, Siteimprove, Google Workspace, Google Analytics, Google Search Console, Google Tag Manager, MS Clarity, Ahrefs, monday.com, and Airtable
- Demonstrated understanding of web architecture, responsive design, and foundational web technologies (HTML, CSS)
- Must have a portfolio or website which demonstrates user-friendly interfaces, user journeys and strategic information architecture
- Excellent written and verbal communication skills. Must have the capacity to write in plain language.
- Well developed interpersonal skills, working in a highly collaborative style with stakeholders.
- Strong critical thinking, organizational, time management and prioritization skills to effectively multitask on multiple concurrent projects.
- Expertise in website taxonomy and metadata strategies in a CMS environment.
- Strong understanding of information architecture, user experience and excellent computer skills.
- Strong time management skills and flexibility to effectively prioritize, multitask and ensure work completion according to deadlines.
- Demonstrates a solid understanding of metrics (funnels, conversions) as this ties into navigation paths.
- Commitment and working knowledge to support University's principles of equity, diversity, and inclusion (EDI), and the Accessibility for Ontarians with Disabilities Act (AODA).
Additional Information (OPSEU) Position Number(s) 20002218
Reports To Manager, Digital Experience
Department University Relations
Employee Group OPSEU
Vacancy Type Term - This is a current vacancy
Work Location Hybrid - 2 to 3 days a week on campus based on operational requirements, subject to change
Start Date ASAP
End Date 1 year from start date
Hours of Work 36.25
Grade 12
Salary Scale Min: $78,272.15 up to Step 8: $99,152.84
Hiring Salary Range Min: $78,272.15 up to Step 8: $99,152.84
TA Specialist Laurie Shemavonian,
[email protected] Posting Date May 20, 2026
Application Close Date June 17, 2026
- Qualified OPSEU candidates will be considered before members of other employee groups.
- Equivalent experience or a combination of equivalent experience and education may be accepted in place of education.
- Applicants who do not meet all of the posted qualifications may, upon the University's sole discretion, be considered to fill a vacancy on an underfill basis.
- As part of the selection process, candidates may be required to complete an occupational assessment.
- Applications will only be accepted online through Toronto Metropolitan University's career site.
- We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform . All information received in relation to accommodation will be kept confidential.
