DescriptionAVER is seeking a
User Experience (UX) Specialist with strong experience in user research, usability testing, workflow analysis, and enterprise application design to support the development and modernization of CIO-supported products. The UX Specialist will work closely with product managers, business analysts, developers, and other stakeholders to ensure applications are intuitive, accessible, and aligned with real user and mission needs. This individual will conduct user research and usability assessments, develop wireframes and prototypes, establish enterprise design standards and patterns, and identify opportunities to improve the overall user experience. The ideal candidate will have experience supporting complex enterprise applications and translating user needs and business requirements into practical, intuitive design solutions. This role will also help reduce training and support burdens by improving application usability, consistency, and user adoption.
Responsibilities Include:- Conduct user research, usability testing, and workflow analysis to ensure solutions align with real user needs
- Design wireframes and prototypes that allow stakeholders to evaluate and validate functionality prior to development
- Establish and maintain UX design standards and patterns that improve usability and consistency across CIO-supported products
- Identify opportunities to reduce help desk volume and training requirements by ensuring applications are intuitive and aligned with user expectations
- Partner with product managers and business analysts to translate mission and business needs into intuitive user interface requirements and design concepts
- Conduct heuristic evaluations of existing applications to identify usability issues and recommend improvements that reduce user friction
- Develop and maintain user personas, journey maps, and workflow diagrams to guide design decisions and support application modernization efforts
- Collaborate with developers to ensure designs are implemented accurately and align with accessibility, security, and technical constraints
- Analyze user feedback, support information, and behavioral data to identify usability trends and opportunities for improvement
- Support user adoption by contributing to training materials, onboarding guides, and communication artifacts that explain new features and workflows
- Promote UX best practices and consistent design approaches across enterprise applications and products
Education Requirements:- Bachelor's degree in Human-Computer Interaction (HCI), User Experience Design, Interaction Design, Graphic Design, Information Systems, or an equivalent/related field.
Experience Requirements:- 7+ years of business analysis, technical analysis, UX design, or related experience
- Experience conducting user research, usability testing, and workflow analysis to inform design decisions for complex applications
- Demonstrated ability to create wireframes, prototypes, and interaction models that enable stakeholders to evaluate and validate functionality prior to development
- Experience applying UX best practices, design standards, and accessibility guidelines across multiple products
- Experience collaborating with product managers, business analysts, developers, and technical stakeholders to ensure designs are feasible and aligned with business and technical requirements
- Experience analyzing user feedback, support tickets, and behavioral data to identify usability issues and recommend improvements
- Proven ability to support enterprise-level UX initiatives, including design system development, pattern libraries, and cross-product consistency efforts
- Ability to translate complex business, mission, and user requirements into clear and intuitive user experiences
- Strong analytical, problem-solving, and critical-thinking skills
- Strong interpersonal and communication skills with a collaborative, customer-focused mindset
- Demonstrated ability to work independently, take ownership of UX initiatives, and effectively collaborate within multidisciplinary teams
Desired Requirements:- Experience applying modern UX research methods, including contextual inquiry, diary studies, and/or task analysis, to uncover deeper user needs
- Familiarity with creating and maintaining design systems or pattern libraries that promote consistency across enterprise applications
- Experience incorporating accessibility best practices and designing interfaces that meet Section 508 guidelines
- Experience using analytics and behavioral data to identify usability issues and inform design improvements
- Background supporting change management and user adoption efforts, including user onboarding, training materials, and communications for new or updated workflows
Location:- Washington, DC
- HYBRID, 2 days a week in office
Security Requirements: - Ability to obtain and maintain the government clearance required for the position
- This role supports a government agency that requires U.S. citizenship
