Responsibilities
Work closely with product and business teams to identify research topics
• Act as a thought leader in the domain of research, while advocating for the people who could use our products
• Design and execute end-to-end custom primary research using a wide variety of methods
• Design studies that address both user behavior and attitudes
• Effectively manage and prioritize research plans through ambiguous and fast-changing environments, align and efficiently execute critical insights and work with a large group of stakeholders
• Communicate results and illustrate suggestions in compelling and unique ways
• Work cross-functionally with design, product management, content strategy, engineering and marketing
• Generate insights that both fuel ideation and evaluate designs
Minimum Qualifications
• Bachelor's degree with 13+ years of relevant experience in user experience, applied research and/or product research and development or a Master's degree and 11+ years relevant experience, or PhD and 8+ years relevant experience
• Experience conducting In-Depth Interviews or Focus Groups and Concept Testing or Usability Testing
• Interest in and experience executing hands-on, primary research
• Experience translating research findings into strategic narratives
• Work independently and autonomously
Preferred Qualifications
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Degrees in a human behavior related field, such as Human-Computer Interaction, Psychology, Sociology, Communication, Information Science, Media Studies, Computer Science, or Economics
• Experience with design tools, design systems, or developer/designer productivity tooling
• Experience partnering with design leadership on strategic research that shapes product direction
• Familiarity with AI-powered workflows or research on how AI changes professional practices
• Experience with consumer products, consumer insights, or product development
