Used Car Manager

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BMW Markham, Markham, ON L3R 5M2

This role is vital and would be responsible for leading, coaching and motivating a team and working directly with employees and customers to provide an amazing experience.

What You’ll Be Doing:

• Build and coach your team towards achievement of expectations, objectives and goals.

• Coach, mentor and train Sales Reps to assist customers, answer questions, structure deals and/or payments.

• Follow the sales process. Solicit feedback from customers.

• Creates a customer focused environment and continuously strives to improve the customer experience.

• Ensures proper follow up of all potential buyers by developing, implementing and monitoring a prospecting and sales control system.

• Establishes and maintains standards for the delivery of vehicles to customers.

• Manage and control the dealerships total inventory investment. Follow vehicles through reconditioning, merchandising, and marketing process.

• Responsible for inventory wholesaling, vehicle acquisitions, inventory photos and descriptions, and trade appraisals of vehicles.

• Other duties as required.

Skills & Qualifications:

• Progressive experience in luxury vehicle retail sales.

• Experience in a supervisory role is an asset.

• Valid Ontario Driver's License and a Clean Driver's Abstract.

• OMVIC Certification.

• Excellent interpersonal, communication (verbal & written English) and customer service skills.

• Knowledgeable in a sales environment and management of a sales system funnel process

• Detail-oriented with a strong understanding of compliance and regulatory requirements.

Pay: $130,000K - $180,000K per year

Vacancy: This is an existing vacancy.

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process