Position Summary...What you'll do...This position is responsible for leading Fulfillment Operations and Implementation, with a primary focus on operating standards and workflow optimization to support in-club execution. The position serves as the operational source of truth for club execution, ensuring consistent implementation of standards, processes, and strategic initiatives across multiple locations. This leader partners with Club Managers and Market Leaders to drive operational excellence, leadership development, and sustainable business performance.
Using data, analytics, and AI-powered insights, the role identifies opportunities, improves performance visibility, and implements standardized solutions to enhance execution. Through strategic leadership, coaching, and continuous improvement, the Senior Manager helps teams deliver consistent results and exceptional member experiences.
What you'll do: - Lead planning and execution of multiple projects and programs, ensuring alignment with operational goals and business strategies.
- Develop, implement, and maintain operational business plans, policies, and procedures to optimize production and resource utilization.
- Collaborate cross-functionally to identify performance gaps, design improvement solutions, and ensure sustainable operational processes.
- Manage and deploy leadership methodologies, providing coaching, mentoring, and development opportunities to build high-performing teams.
- Drive execution of business plans by removing obstacles, allocating resources, and monitoring progress against performance standards.
- Promote compliance with company policies, ethics, and safety standards while fostering a positive and accountable work environment.
What you'll bring:- Proven expertise in operations management with a strong track record of leading multiple projects and programs.
- Demonstrated leadership skills in mentoring, coaching, and developing high-performing teams.
- Advanced project management capabilities, including planning, execution, and continuous improvement of operational processes.
- Excellent communication skills to effectively collaborate with cross-functional teams and key stakeholders.
- Experience in change management, driving process improvements, and implementing sustainable operational solutions.
- Ability to enforce policies, ensure compliance, and promote a culture of integrity and accountability.
- Strong analytical mindset with a focus on performance measurement and adaptability to evolving business needs.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business, Technology, Supply Chain, Communications, or related field and 4 years' experience in retail, production, operations management, or related area OR 6 years' experience in retail, production, operations management, or related area. 1 year's supervisory experience.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Intermediate functionality of Microsoft Office and Salesforce., Managing projects or client relationships in retail, healthcare, or related area., Master's Degree in business or related field
Masters: Business Administration
Primary Location...2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America
