Diageo

US Spirits Customer Operations Analyst

Diageo • $74K — $123K *
Stamford, CT 06902In-Person
Food & Beverages
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 2+ years of experience in customer service, supply chain planning, or logistics roles in the beverage alcohol industry or fast-paced CPG company
  • Four year Bachelor's Degree in supply chain, business management, or a related field
  • Experience with order management systems, preferably SAP
  • Proficient in MS Office Applications, especially Excel
  • Strong written and verbal communication skills
  • Ability to work independently and collaboratively with varying organizational levels
  • Proven track record of building strong customer relationships and managing expectations
  • Analytical and problem-solving skills

Responsibilities

  • Serve as the primary customer contact for distributors on supply-related matters
  • Own end-to-end customer order management for on-time fulfillment
  • Act as the supply interface for Commercial/Sales teams to enhance customer experience
  • Collaborate cross-functionally to balance priorities and drive execution
  • Ensure reliable product flow from warehouses to distributors
  • Identify and resolve supply or delivery risks impacting customer satisfaction
  • Lead meetings to align on priorities and drive efficiencies
  • Support new product launches and transitions with minimal disruption
  • Drive continuous improvement through critical thinking and process optimization

Benefits

  • Highly competitive rewards and benefits package
  • Flexible working arrangements to support wellbeing
  • Eligible for annual incentive payment and stock awards
  • Healthcare benefits including retirement and disability coverage
  • Basic life insurance and wellness benefits
  • Industry-leading parental leave
Full Job Description
Job Description :

About the role:
  • Serve as the primary customer-facing point of contact for distributors on all supply-related matters, delivering best-in-class service and support
  • Own end-to-end customer order management to ensure consistent, on-time order fulfillment across NAM markets
  • Act as the key supply interface for Commercial/Sales teams to support service delivery and a seamless customer experience for distributors
  • Partner cross-functionally with Sales, Supply Planning, Demand Planning, Logistics, and Finance to balance priorities and drive execution
  • Ensure reliable product flow from Diageo warehouses to distributors
  • Proactively identify, communicate, and resolve supply or delivery risks that may impact customer service or customer satisfaction
  • Build and maintain strong relationships with Distributor partners and internal stakeholders, including State, Commercial, and Finance teams
  • Lead regular cross-functional and external meetings to align on priorities, manage expectations, and drive efficiencies
  • Support new product launches and product discontinuations to ensure smooth execution and minimal disruption to customers
  • Drive continuous improvement through critical thinking, process optimization, and sharing best in class practices across teams


Key Outputs:

  • Monitor and manage the end-to-end flow of product from Diageo global manufacturing sites and third-party suppliers, ensuring achievement of on-time and in-full (OTIF) service targets
  • Ensure distributors adhere to order guidelines and proactively recommend order management & process improvements to customers (i.e. route-to-market, order lead time, order quantity, improve truckload capacity)
  • Proactively manage exceptions outside of the order process, including but not limited to Distributor issues, quality issues, and product transfers
  • Represent Customer Logistics in cross functional meetings to shape and influence key critical business processes, such as innovation, system enhancements, and logistics network changes


Experience / skills required:

  • 2+ years of experience in customer service, supply chain planning or logistics roles within the beverage alcohol industry or a fast-paced CPG company
  • Four year Bachelor's Degree or equivalent, preferably in supply chain, business management, or related fields
  • Experience in order management systems (preferably SAP)
  • Solid capabilities in MS Office Applications - particularly Excel
  • Strong written and verbal communication skills
  • Ability to work independently and collaborate with internal and external customers across various levels of the organization
  • Demonstrated ability to build strong customer relationships and manage customer expectations
  • Analytical capabilities and problem-solving skills


Flexible Working Statement:
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement:
We recognise and value performance, offering our people a highly competitive Rewards and Benefits package.

Worker Type :
Regular

Primary Location:
Stamford

Additional Locations :

Job Posting Start Date :
2026-06-08

STAMFORD, CT: SALARY RANGE IS FROM $74,175 TO $123,625 (ANNUAL)

At Diageo certain roles are eligible for additional rewards, including annual incentive payment and stock awards. US-based employees are eligible for healthcare benefits, retirement benefits , short-term and long-term disability coverage, basic life insurance, wellness benefits and industry leading parental leave, among others. (Benefits/perks listed may vary depending on the nature of your employment with Diageo and the country where you work.) The salary range displayed is the salary range for the role's primary location.

About Diageo

Diageo is a British multinational alcoholic beverages company, with its headquarters in London, England. It is the world's largest producer of spirits and a major producer of beer and wine. Diageo's brands include Johnnie Walker, Crown Royal, J&B, Buchanan's and Windsor whiskies, Smirnoff, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness. The company was formed in 1997 from the merger of Guinness and Grand Metropolitan. Diageo has operations in more than 180 countries and employs around 27,000 people.
Learn more about Diageo
Size
27,783 employees
Market Cap
$100.2 billion
Industry
Food & Beverages
Net Income
$1.1 billion
5 Year Trend
+5.1%
Revenue
$11.4 billion
NASDAQ
DEO
* Ladders Estimates

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