What You'll Do
The Operations Manager (US) leads the charge on delivering standout projects across the US, from first conversations to flawless execution. This is a fast-paced role, which includes full P&L ownership, where commercial instinct and operational precision go hand in hand. You'll grow and lead a high-performing team, champion their development, and build the systems that scale with us. Expect to be deep in the action: driving delivery, managing resources, refining processes, and always pushing for better.
- Responsibility and Ownership: Full ownership for the successful delivery of every event within your area of responsibility. Whilst you will find a lot of support available from the Operations Director and other senior team members, this is a highly autonomous role, where you are encouraged to make (and justify) your own decisions about what is best for operational excellence and business growth.
- Project Management & Execution: You will be responsible for ensuring the operational team is effectively delivering and you are on target for the P&L of your business area, hitting key EBIT milestones through a combination of top-line growth and bottom-line savings. Ensure all projects are executed on time, within budget, and to the highest quality standards.
- Team Coordination: You will directly manage a team of Operations Engineers. This will include assessing current operational models and changing them to improve delivery and efficiency.
- Client Liaison: Serve as the point of contact for clients and stakeholders, managing expectations and providing clear communication on project status, technical requirements, and operational logistics.
- Logistics & Planning: Develop and execute detailed logistics plans, including equipment transport, installation schedules, and staffing needs, to ensure smooth operations at diverse event locations.
- Staffing and Recruitment: Identify staffing needs both for fulltime and freelance employees. Take ownership of finding and recruiting the staff required.
- Quality Control & Troubleshooting: Implement rigorous quality control processes to ensure system functionality and performance. Ensure support is provided during events to quickly resolve any technical issues.
- Safety & Compliance: Ensure all operations comply with health and safety regulations, including risk assessments, equipment checks, and adherence to local and international standards.
- Continuous Improvement: Analyse operational performance and client feedback to identify areas for improvement. Develop and implement strategies to optimise processes and enhance service delivery.
- Budget Management: Manage project budgets, track expenses, and provide regular financial reporting. Work with procurement and finance teams to ensure cost-effective resource allocation.
- Training & Development: Oversee the training and development of the technical team, ensuring they have the necessary skills and knowledge to deliver high-quality service.
- Contractual Obligations: Understand our contractual obligations for each event we deliver and ensure that we meet all aspects of this.
- Invoicing: Ensure that all events are invoiced correctly and on time.
- To accomplish the above it is imperative that you are comfortable being a part of the on-site teams delivering, building relationships, and improving your understanding of the wider industry, using your entrepreneurial and technical skills to identify complementary areas for growth.
- To accomplish the above it is imperative that you are comfortable being a part of the on-site teams delivering, building relationships, and improving your understanding of the wider industry, using your entrepreneurial and technical skills to identify complementary areas for growth.
What You'll Bring
- A leader, willing to push themselves and those around them to deliver world-leading products and services in a highly competitive space.
- An entrepreneur, able to look at things differently and never be happy with the status quo.
- Technically competent and intellectually curious, with an ability to quickly grasp new concepts and technology.
- Proven experience in operations management within the sports technology or broadcasting industry, with a strong track record of successfully managing projects.
- Strong leadership and team management skills, with experience in coordinating cross-functional teams.
- Self starter with initiative and the ability to pick up and develop projects independently.
- Ability to work quickly and make effective decisions.
- Intellectually curious and has the drive to ask the right questions in order to get to the bottom of complex issues.
- Individuals who are able to be flexible/are flexible in working arrangements, including weekends and evenings as required by event schedules.
- Great interpersonal skills.
- The ability to quickly grasp complex issues.
- The ability to work well under pressure to tight deadlines whilst remaining organised.
Nice to Haves
- A love of sport!
- Experience working in live sports events or broadcasting environments.
- Technical knowledge of camera systems, tracking software, and broadcasting equipment.
- Familiarity with international logistics and experience managing projects in diverse cultural settings.
- Proficiency in additional languages is a plus.
- A degree in a STEM (Science Technology Engineering and Mathematics) subject.
What We Offer
- We will encourage and support you through learning and development tailored to your role.
- We can offer you a career path within a start-up that is growing extremely fast.
- We have supported a number of promotions as well as internal changes to help our top talent grow and stay engaged in their careers.
- If you are looking for a company where you will be challenged, valued and respected, with great compensation in a team that doesn't play politics then this is the role for you.
- Competitive salary depending on experience and skillset ($75k-$90k).
- Bonus scheme.
- Flexible hours and choice of working remotely from anywhere in the world.
- Ownership and autonomy of your work.
- The opportunity to work in sport at an elite level and to travel to sporting events around the world.
- Health benefits and 401k schemes.
- Health and wellbeing stipend.
- Please note we are unable to provide visa sponsorship for this position now or in the future.
Location
As a Operations Manager, your role will be mainly based in our Charlotte office and may involve domestic and global travel.
