JP Morgan Chase & Co.

US Loyalty and Retention Client Relationship Manager - Payments -Senior Associate

JP Morgan Chase & Co.$90K — $110K *
Tempe, AZ 85284In-Person
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Strong knowledge of merchant services, products, and diverse industries
  • Proven ability to grow revenue and maintain client relationships
  • Analytical and problem-solving capabilities
  • Experienced in cross-functional collaboration
  • Excellent written, presentation, and communication skills
  • Ability to understand and serve client needs effectively
  • Proficiency in MS Office, especially Excel, and familiarity with Salesforce
  • High integrity and adherence to compliance protocols

Responsibilities

  • Conduct thorough pricing reviews and financial analyses for clients
  • Collaborate with internal teams to address client inquiries across various areas
  • Act as a trusted advisor, recommending payment solutions for a seamless experience
  • Resolve client issues promptly and effectively
  • Consult on tailored merchant acquiring solutions for clients
  • Ensure compliance with risk management and regulatory standards

Benefits

  • Opportunities for professional development and career growth
  • Access to a supportive work environment
  • Chance to work with cutting-edge payment solutions
  • Exposure to diverse business sectors and markets
  • Collaborative teamwork across departments
Full Job Description
JOB DESCRIPTION

You are a strategic thinker, passionate about delivering solutions to clients, and have experience in relationship management within Payments. You have found the right team

As a Payments Relationship Manager II within our Pricing and Loyalty & Retention Team, you will take on the responsibility of conducting pricing reviews and spearheading client retention initiatives. Your role will encompass the development of robust client relationships, comprehensive pricing reviews, and the creation of strategies aimed at boosting client satisfaction and loyalty. Leveraging your consultative skills and payments expertise, you will tackle the challenges associated with merchant acquiring and provide value-added solutions that align with and exceed clients' business objectives. This will result in enhanced client retention and a positive client experience.

Job responsibilities

  • Conduct comprehensive pricing reviews and financial analysis to help clients optimize acquiring cost, promoting client satisfaction and retention
  • Partner with internal departments to ensure a high level of support for the client, including resolving software, hardware, pricing, contractual, risk, compliance, and regulatory inquiries
  • Serves as trusted advisor, leveraging core knowledge, to recommend and promote banking and payment processing solutions to clients to ensure a seamless client experience across Chase
  • Diagnose client issues, providing solutions and resolving with urgency
  • Consult on merchant acquiring products and services, aligning solutions to clients’ needs
  • Protects the firm by following sound risk management protocols and adhering to regulatory requirements

Required qualifications, capabilities, and skills

  • Strong knowledge of the merchant services industry, products and services and diverse types of businesses, industries, markets, financial and economic concepts
  • Demonstrate ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skills.
  • Strong analytical and problem-solving skills
  • Proven cross-functional partnership and resourcefulness to solve customer needs
  • Strong written, presentation, contract negotiation, organizational, and communication skills
  • Ability to understand client needs and deliver exceptional service
  • Flexibility to manage multiple tasks and priorities simultaneously
  • Proficient with MS Office Suite with a high emphasis in Excel and other business-related database programs, i.e., Salesforce
  • High Level of integrity and professionalism, and compliance with established controls and regulations

     

Preferred qualifications, capabilities, and skills

  • Bachelor's and Master's Degree
  •  5+ years payments industry or relevant experience

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

Similar Jobs

More Jobs at JP Morgan Chase & Co.

More Finance & Insurance Jobs

Find similar US Loyalty and Retention Client Relationship Manager - Payments -Senior Associate jobs: