Job Type:Permanent
US Claims Vendor ManagerEmployment Type: Permanent
Remote Type: Hybrid
Location: Chicago; West Hartford; New York (Manhattan); Atlanta
Supervisory Organization: Group Claims (London)
Hiring Manager: Group Head of Claims Vendor Management
The Role:The US Claims Vendor Manager is responsible for the strategic sourcing; oversight, performance management and continuous improvement of external claims vendors supporting the US claims operation. The role ensures vendors deliver high-quality, cost-effective and compliant services aligned to business strategy, regulatory requirements and customer outcomes.
Key Responsibilities:Vendor strategy & governance:- Own the end-to-end sourcing and management of assigned US claims vendors (e.g., TPAs, panel law firms, adjusters, other experts).
- Develop and execute vendor strategies aligned to claims, financial and customer objectives.
- Lead on due diligence/data security capture and contractual governance, including SLAs, KPIs, fee structures and service standards.
- Ensure vendors comply with regulatory, legal, data protection and internal Group and US risk standards.
Performance & Cost Management:- Monitor vendor performance using MI, audits and outcome metrics (e.g., cycle times, indemnity spend, leakage, customer outcomes).
- Drive continuous improvement plans to address underperformance or emerging risks.
- Identify and deliver claims cost savings, efficiency gains and value-add initiatives.
- Support budgeting, forecasting and expense management related to vendor spend.
Claims & Technical Oversight:- Act as a subject-matter partner to US Claims leadership on vendor capability, coverage expertise and market trends.
- Ensure vendors demonstrate strong technical handling across relevant US product lines (e.g., Financial Lines, Professional Liability, Cyber, Casualty).
- Support complex claim escalations, remediation activity and root-cause analysis where vendor performance is a factor.
Stakeholder Management:- Build strong relationships with internal stakeholders across Claims, Underwriting, Legal, Finance, and Compliance.
- Act as a key point of contact between the US claims function and external vendors.
- Contribute to claims transformation, insourcing/outsourcing and operating model change initiatives.
Risk, Control & Compliance:- Ensure effective controls around vendor selection, onboarding, oversight and termination.
- Support internal audits, regulatory reviews and risk assessments relating to claims vendors.
- Escalate material risks, issues or breaches promptly and appropriately.
Knowledge, Skills & Experience:Essential:- Significant experience within US insurance claims, vendor management, procurement, or related operational roles.
- Strong understanding of the US insurance market, claims lifecycle and regulatory environment.
- Experience managing TPAs, panel law firms, adjusters and/or other claims service providers.
- Proven ability to analyse claims data/MI to drive performance, quality and cost outcomes.
- Strong stakeholder management, negotiation and influencing skills, including the ability to operate confidently with senior internal and external stakeholders.
Desirable:- Claims handling background or deep technical claims expertise in complex product lines.
- Qualifications: JD - Law Degree and/or CPSM (ISM); B.A Business degree preferable
- Experience supporting claims transformation, vendor rationalisation, insourcing initiatives and/or operating model change.
- Familiarity with US litigation practices, defence strategies and fee arrangements.
- Professional claims qualification and/or relevant legal/insurance certification.
Hiscox Values:At Hiscox our spirit is in
Challenging Convention and everything we do is guided by our Values.
- Courage: Do the right thing however hard
- Quality: World class where it matters
- Integrity: True to our word
- Excellence in Execution: Consistent, timely, efficient delivery
- Human: Firm, fair and inclusive
What Hiscox USA Offers:- Competitive salary and bonus (based on personal & company performance)
- 401(k) with competitive company matching
- Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
- Company paid group term life, short- term disability and long-term disability coverage
- 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
- Paid parental leave
- 4 week paid sabbatical after every 5 years of service
- Financial Adoption Assistance and Medical Travel Reimbursement Programs
- Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
- Company paid subscription to Headspace to support employees' mental health and wellbeing
- Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program
- Dynamic, creative and values-driven culture
- Modern and open office spaces, complimentary drinks
**This position is hybrid and requires two (2) days in our office weekly if the candidate is near one of the locations listed**Salary Range: $100-$140kThe actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
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