We are looking for a skilled Application Support Analyst. with experience in the Utilities domain to support mission-critical systems such as ADMS, OMS, CIS, and Work Management platforms. This role requires strong SQL/PLSQL expertise, excellent debugging skills, and the ability to handle production incidents in a high-availability, 24x7 environment supporting grid and customer operations.
Required skills:
Technical Skills Required
Strong hands-on experience with E&U + SQL-PL\SQL Experience
Basic knowledge of scripting/programming (Shell or Java - added advantage)
Experience with debugging, log analysis, and production support tools
Understanding of system integrations, APIs, and data flows
Familiarity with ticketing tools such as JIRA
Soft Skills
Excellent communication skills, especially during high-severity incidents
Strong analytical and problem-solving mindset
Ability to work effectively under pressure in mission-critical environments
Collaborative team player with stakeholder management skills
Nice to have skills:
Bachelor's degree in Computer Science, Information Technology, or related field
Experience supporting utility clients or energy sector applications
Exposure to monitoring tools, automation, and cloud platforms is a plus
