Marsh McLennan

US and Canada Operational Risk Leader, Marsh Risk

Marsh McLennan • $127K — $271K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 15+ years in operational risk, internal controls, or compliance within financial services or complex professional services.
  • Proven experience in developing and applying risk frameworks, including RCSA and governance reporting.
  • Strong leadership and influence across cross-functional teams in business and compliance settings.
  • In-depth understanding of operational failures' impacts on clients and stakeholders.

Responsibilities

  • Lead the development and execution of an operational risk framework tailored to Marsh's brokerage environment.
  • Oversee management of operational risk events, ensuring proper incident handling and follow-up actions.
  • Create and improve risk indicators, dashboards, and reporting to enhance visibility for decision-making.
  • Collaborate with various leaders to integrate risk controls into new initiatives and changes.
  • Support operational resilience through scenario analysis and continuity planning across key services.
  • Facilitate risk governance and control execution across interconnected risk management lines.

Benefits

  • Comprehensive health and welfare benefits.
  • Tuition assistance for further education.
  • 401K savings and retirement programs.
  • Employee assistance programs for well-being.
Full Job Description
Senior Operational Risk Leader

We are seeking a talented individual to join our team at Marsh. This role can be based in Toronto or New York City. This is a hybrid role that has a requirement of working at least three days a week in the office. This role will lead the strengthening and modernization of operational risk and internal control capabilities across the end-to-end client and placement lifecycle. The Senior Operational Risk Leader will serve as a technical practice leader and strategic partner to the First Line, helping to drive consistent, scalable, and effective risk management outcomes across value streams. This role will also play an important part in connecting the Three Lines model by partnering closely with Risk & Compliance and Internal Audit.

We will count on you to:
  • Lead the design and implementation of a standardized operational risk and internal control framework tailored to Marsh's brokerage and advisory environment.
  • Drive operational risk event, issue, and remediation management, including incident triage, root cause analysis, closure validation, and sustainable corrective actions.
  • Build and enhance key risk indicators, dashboards, thematic reporting, and executive-level governance materials to improve transparency and support decision-making.
  • Partner with business, operations, and technology leaders to embed control-by-design into transformation initiatives, new products, vendor changes, and operating model enhancements.
  • Lead or support operational resilience efforts, including scenario analysis, continuity planning, and coordination across critical business services and third-party dependencies.
  • Act as a key connector across the First, Second, and Third Lines to strengthen risk governance, control execution, and closure of findings.

What you need to have:
  • 15+ years of experience in operational risk, internal controls, operational resilience, and/or risk governance within financial services or complex professional services environments.
  • Demonstrated success building and implementing risk frameworks, including RCSA, issue management, control libraries, and governance reporting.
  • Strong leadership and influencing skills, with experience working across matrixed teams spanning business, operations, technology, compliance, and audit.
  • Deep understanding of how operational failures can lead to client harm, regulatory exposure, reputational risk, and E&O outcomes.

What makes you stand out:
  • Experience within insurance brokerage, risk advisory, or a closely related intermediary environment.
  • Strong analytical capability, including experience using metrics, KRIs, scenario analysis, and data-driven prioritization to inform decisions.
  • Excellent executive communication skills, with the ability to translate complex risk issues into clear, practical recommendations.

The applicable base salary range for this role is $127,700 to $271,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

About Marsh McLennan

Marsh McLennan Careers

Join the exceptional team at Marsh McLennan, a global leader in professional services, offering unparalleled job opportunities in insurance, risk management, and consultancy. As the company propels forward, it invites dedicated professionals to contribute to a culture of innovation, leadership, and growth.

Work You’ll Do

At Marsh McLennan, you will engage with complex challenges that push the boundaries of your skills and knowledge. Our team thrives on diversity and the shared goal of delivering impactful solutions to our clients worldwide. By joining us, you will be part of a culture that values diversity training and leadership development, ensuring every team member is equipped for success.

Explore Professional Growth

Marsh McLennan is committed to the professional growth of its employees. Whether you are seeking a position that offers a path to leadership or looking for robust internship programs to kickstart your career, Marsh McLennan provides the resources and global platform to propel your ambitions into achievements. Our benefits package is designed to support the well-being and continuous professional development of all staff, from entry-level to senior leadership roles.

Innovative Work Environment

Our company is at the forefront of industry innovation. The collaboration between experienced professionals and fresh talent generates dynamic solutions that keep Marsh McLennan at the cutting edge of the industry. Our team is encouraged to lead with creativity and embrace new ideas, driving the company’s legacy of pioneering industry-first solutions.

Join Our Team

Marsh McLennan is hiring! Explore the multitude of job opportunities on our careers page, from strategic advisory roles to operational excellence positions. We look for passionate, curious, and solution-driven team players. Enhance your career with Marsh McLennan, where your skills will be honed through challenging projects and high-impact strategies.

Networking and Career Advancement

Networking at Marsh McLennan opens doors to enriching connections and countless opportunities within the industry. Our professionals benefit from an environment that fosters networking through events, professional groups, and collaborative projects. With Marsh McLennan, career advancement is not just a possibility—it is an expectation.

Prepare for Your Interview

Ready to apply? Make sure your resume highlights your most relevant experiences and skills tailored to the position you are applying for. Our interview process is designed to understand your capabilities and fit with our team’s goals and values. Prepare to discuss how your background, experiences, and professional aspirations align with the opportunities at Marsh McLennan.

Stay Connected

Keep up to date with the latest from Marsh McLennan: - **Career Insights**: Gain insider perspectives and industry-leading insights through our careers blog. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities awaiting at Marsh McLennan, where your professional journey is just the beginning. Join us in shaping a future defined by insight, integrity, and innovation.
Learn more about Marsh McLennan
Size
83,000 employees
Market Cap
$82.6 billion
Industry
Finance & Insurance
Net Income
$2 billion
Founded
1914
5 Year Trend
+8.5%
Revenue
$17.2 billion
NASDAQ
MMC
* Ladders Estimates

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