Unit Manager, National Accounts QC

Canadian Automobile Association (CAA)

$75K — $95K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Post secondary diploma/degree required
  • CIP designation preferred
  • Minimum of 8 years of Commercial Property experience
  • Excellent oral and written communication skills
  • Strong product knowledge and understanding of insurance policy wordings
  • Ability to make sound business decisions in a competitive environment
  • Advanced proficiency in English and French required for communication with diverse stakeholders

Responsibilities

  • Achieve operational goals while maintaining client service and regulatory compliance
  • Recommend and implement process improvements for underwriting support
  • Manage daily workflow distribution and produce status reports
  • Develop and manage team of Underwriting Associates for performance excellence
  • Cultivate strong relationships with Brokers
  • Ensure adherence to underwriting rules and policies
  • Act as a technical resource for business operations and data management issues

Benefits

  • Hybrid work model for better work-life balance
  • Opportunity for continuous professional development
  • Supportive team environment fostering growth
  • Exposure to diverse insurance products and practices
  • Potential for a leadership role in managing teams
Full Job Description
Position Details

  • Responsible for achieving operational goals, while adhering to client service standards and being compliant with company and industry regulatory standards.
  • Recommend and implement business process improvements to manage underwriting support workload.
  • Manage daily workflow distribution and produce status reporting.
  • Manage and develop Underwriting Associates to ensure that they are meeting or exceeding performance expectations for key performance indicators
  • Builds strong customer relationships with Brokers
  • Ensure compliance with Echelon's underwriting rules, guidelines and policies
  • Responsible for implementing new policies and procedures and comply with all existing policies and procedures.
  • Act as the technical resource to handle issues as they arise with respect to new business data entry, endorsements, renewals, systems etc.
  • Maintains a high level of knowledge of required products.

Please note: Internal applicants are asked to formally express their interest by applying online no later than 10 business

Who You Are
  • Post secondary diploma/degree
  • CIP designation preferred
  • Minimum of 8 years of Commercial Property experience
  • Excellent oral and written communication skills
  • Strong product knowledge and thorough understanding of insurance policy wordings
  • Ability to make sound business decisions
  • Product management experience with profit & loss responsibility
  • Understanding of financial management methods, the nature of insurance risk and reinsurance
  • An advanced level of English is required in addition to French, as this role involves regular communication, both verbal and written, with our employees, clients, partners, and other Echelon Insurance teams across the country.

Please note that we may use AI tools to help us through the recruitment process.

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