THE ROLEThe Unit Manager, Commercial Services is responsible for providing overall leadership and direction to several service teams.
In Insurance, we are trusted advisors and we mitigate risk. As a Unit Manager, you are a team leader, you are a congenial and cooperative teammate with an efficient, precise work ethic.
You are a Guardian:
- You like detailed, skill-based work and support the team to ensure things don't fall through the cracks and you follow up to ensure service commitments are made and kept, on time.
- You are approachable, naturally empathizing with people, easily seeing their point of view or understanding their emotions.
- You are accommodating; most comfortable working with others, often puts team/company goals before personal goals.
WHAT YOU'LL DOBe a strong leader and communicator
- Develop a high performing team;
- Support, reward and recognize team contributors;
- Initiate team-building events;
- Foster and develop open two-way communication by conducting meaningful, informative and productive monthly team meetings.
Help Find and Develop Talent
- Assist with recruiting, training and developing team members;
- Ensure performance reviews are conducted on a regular, timely basis; feedback is meaningful and effective in generating desired results;
- Work alongside the Leadership Team to ensure an effective quarterly review process is in place to provide appropriate direction, coaching and counselling in the areas of growth;
- Ensure that training and/or performance concerns are identified and that appropriate plans are in place and monitored on a regular basis;
- Provide input into compensation at time of hire and annual adjustments if appropriate.
Help Growth
- Participate in the annual business planning process;
- Actively participate in appropriate community and/or business/social functions.
- To ensure that an excellent standard of customer service is consistently delivered by the entire team;
- Ensure every employee is aware of and understands the "Lloyd Sadd Service Guidelines", and monitor performance relative to these service standards;
- Lead by example by providing the highest standard of service (exceeding the service guidelines) to staff and external clients where applicable.
WHAT WE REQUIRE- Strong depth and breadth of commercial and personal insurance experience required
- Level II license required
- C.I.P. or C.A.I.B. designation(s) preferred or working towards
- Solid understanding of policy wordings/coverages
- Strong attention to detail, time management, problem solving and analytical skills
- Advanced skills in Outlook, Excel, Word and EPIC
- A well-defined sense of diplomacy, conflict resolution, and time management skills; and
- Experience developing others.
WHAT WE OFFER- Competitive Salaries based on knowledge and experience;
- Comprehensive Benefits;
- Matching RRSP Contributions;
- Flexible Working Arrangements & Schedules;
- Career development & Tuition Reimbursement;
- Employee Discounts;
- Health and Wellness Initiatives;
- Referral Bonuses for both New Business and Talent;
- A positive and safe work environment!
Attracting, developing, engaging, and retaining dedicated team members, is a critical component of Lloyd Sadd's success. We commit ourselves to a culture that motivates and recognizes high performance through professional development opportunities which include progressive responsibilities, recognition for effort and rewards based on results.
Ready to apply? We thought so!
