Reports to: Systems DirectorJob SummaryThe
Unit Director is responsible for the overall leadership and operational success of
Patient Transportation and
Constant Observation services across multiple hospital sites. This role oversees supervisors, financial performance, client relationships, and service quality to ensure high levels of patient satisfaction, regulatory compliance, and operational efficiency.
Key Responsibilities:- Provide leadership and oversight of Patient Transport and Constant Observation programs across multiple facilities
- Manage department finances, including budgeting, forecasting, and ensuring accuracy of financial data
- Lead, develop, and support supervisors and frontline staff to drive performance, productivity, and engagement
- Coordinate transportation and patient observation services with hospital departments to ensure seamless operations
- Establish and maintain department policies, procedures, workflows, and performance standards
- Monitor and improve service quality, patient satisfaction, and operational outcomes
- Ensure compliance with all regulatory and accreditation requirements
- Maintain required records, reports, and performance metrics
- Utilize systems such as TeamChimes, TeamTransport, and related platforms effectively
- Act as a key client partner, demonstrating strong communication and relationship management skills
Preferred Qualifications:- Bachelor's degree or equivalent experience required
- Prior experience in patient transportation and/or constant observation services preferred
- Multi-site leadership experience strongly preferred
- Proven experience managing teams in a hospital or healthcare environment
- Strong financial and business acumen with the ability to analyze data
- Excellent communication, interpersonal, and presentation skills
- Ability to work in a fast-paced, 24/7 environment with flexibility as needed
Apply to TouchPoint today!Associates at Touchpoint are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf
Applications are accepted on an ongoing basis.
Touchpoint maintains a drugfree workplace.
Req ID: TouchPoint
PASCHA A BELNAVIS
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