Overview

Position Summary

We are looking for a UI/UX Member Journey Architect to shape andoptimizeend-to-end digital experiences for members, candidates, and other stakeholders across ISC2 digital platforms. In line with industry standards forUI/UX architects, this role translates businessobjectives, user needs, and behavioral insights into clear journey maps, touchpoint strategies, information architecture, and intuitive interaction flows that improve usability and accessibility. This position will identify and document current and future-state journeys for high-priority member flows, define measurable success metrics and outcomes in partnership with enterprise architecture, analyze conversion performance, drop-offs, and friction points, and use those insights to recommend roadmap priorities, templates, and backlog improvements. The ideal candidate combines strong journey-mapping and analytical skills with user-centered designexpertiseto drive UI/UX best practices, improve CSAT, and deliver seamless, effective experiences across web and mobile environments.

**This position is not available to residents of California**.

Responsibilities

• Identifyand draft current and target journeys, touchpoints, for high priority flows.
• Define measurable metrics,insightsand outcomes with enterprise architecture.
• Analyticsrelated tomember outcomes, conversions, drop/offsand friction points.
• Support CSAT improvements.
• Drive UI/UX roadmap recommendations,templatesand backlog support.
• Perform on key deliverables, including user flows and journeys, measurable metrics, keytouchpoints, UI/UX best practices, and CSAT improvements.
• Perform miscellaneous duties as assigned.

Behavioral Competencies

• Ability to demonstrate and support the 5 Company Core Values: Integrity, Advocacy, Commitment, Inclusion, and Excellence.

Management Responsibility

• Employee Development - Provide feedback, coach employees appropriately, take mentoring role, challenge, and develop employees.
• Employee Management - Define responsibilities, motivate employees, delegate well, reward appropriately, and drive accountability.

Qualifications

• Abilitytocommunicateabstractconceptstonon-technicalstaff.
• Excellentanalyticaland creative problem-solving skills.
• Strong analytical and communication skills, including the ability to translate user needs, business goals, and abstract concepts into intuitive digital experiences.
• Working knowledge of HTML and CSS isrequired, withJavaScript experience, preferred.

Education and Work Experience

• Bachelor27s degree in UX/UI Design, Human-Computer Interaction, Graphic Design, Digital Media, Computer Science, or a related field, preferred. Will consider candidates with a high school diploma and at least nine (9) years of professional experience in UI/UX design, journey mapping, information architecture, or digital experience design.
• 5-8yrsprofessional experience in UI/UX design, journey mapping, information architecture, or digital experience design.
• Hands-on experience with wireframing and design tools such as Figma or Adobe Creative Suite.
• Experience with CMS platformsand digital content environments is important for managing andoptimizing user experiences.
• Experience with wireframe toolsis required.
• Experience with design tools such as Adobe Suite.
• Experience with HTML and CSS, required.
• Experience with JavaScript,preferred.
• ExperiencewithCMSTools.
• Experience with AI principles and AI Tooling.

Physical and Mental Demands

• Up to 10% travel may be required.
• Work normal business hours and extended hours when necessary.
• Occasionaleveningandweekendwork may be neccesarytomeetdeadlines,deploychanges,ortestimplementations.
• Remain in a stationary position, often standing or sitting, for prolonged periods.
• Regular use of office equipment in a remote environment such as a computer/laptop and monitor computer screens.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.

Total Rewards

The pay range for this position is $112,947 - $151,514/Yr.

Final pay is based on several factors including but not limited to internal equity, market data, and the applicant27s education, work experience, certifications, etc.

Information regarding our comprehensive benefits package is available here.

This position will be posted for a minimum of 5 calendar days. This is a current vacancy, and the employer intends to fill this position within approximately 30 days.